Job Description
Functional Responsibility
Supervising the day-to-day activities of Sales Officers.
Identify opportunities to strengthen customer relationships and encourage sales officers to up-sell every Airasia product that can be added into the flight ticket such as insurance, meals, duty free, merchandise, baggage and seat assignment.
Responsible for achieving the Monthly team sales target and keeping the weekly target track.
Ensure the team maximises every sales opportunity to increase sales revenue on each booking.
Backup support and coach all team members on conducting sales activities at the counter such as selling air tickets, serving customers for managing bookings and other lines of businesses.
Contacting potential or existing customers to inform them about a product or service using scripts. Answering questions about products or the company. Asking questions to understand customer requirements and close sales.
Listening to the customers' needs to generate repeat sales.
Gathering and documenting customer information, payment methods, purchases, and reactions
to products.
To compile daily, weekly and monthly Sales Officer sales reports for management.
Keep track and assist recruitment headcount attendance for assigned outlets.
Maintain outlet cleanliness at minimum requirement of service level.
Maintain and be the face of AirAsia to carry the brand in the assigned outlet.
Ensure adequate self-development and training is undertaken to fulfil accountabilities
Meeting sales Targets / KPIs
Functional Duties
Provide quality and timely customer service by responding and attending directly to customer questions, feedback, and complaints professionally.
Follow required procedures and processes to Upsell AirAsia Business Partners / Affiliates products and services; example Hotels, AirAsia Assist (membership), PCR tests but not limited to these products.
Assist customers with learning how to use and where to find the Customer Experience team to identify and report system trends and abnormalities. Use a computer to accurately record customer interactions or support transactions.
Remain current in the Businesses by acquiring products and services information, latest details and industry related news which impacts support and sales.
Participate in training and development activities.
Other duties as assigned.
Follow working procedures and ensure SOPs compliances
Able to work on shift rotation including weekends & public holidays.
Skills Required
- Ability to supervise, coach, and support Sales Officers
- Ability to sell air tickets and upsell ancillary products and services
- Ability to provide customer service and manage customer inquiries, feedback, and complaints
- Ability to use a computer to record customer interactions and support transactions
- Ability to compile daily, weekly, and monthly sales reports
- Ability to work rotating shifts, including weekends and public holidays
- Ability to follow standard operating procedures and maintain compliance
- Participation in training and development activities
What We Do
It all starts here. 23 years ago, a dream took flight - shaping and forever changing the travel industry in Asia. The idea was simple: Make flying affordable for everyone. We made that dream happen. We started an airline in 2001. Today, we’ve evolved to become something much bigger. We’re now a world-class brand, a leading Asean airline, a digital travel and lifestyle platform; and we’re not stopping. If you’re passionate about connecting people and transforming lives, we want you onboard. When it comes to your career, your Allstar journey will be an adventure. Find your dream career destination with us
