Lead team accountable for managing day-to-day billing processes and procedures for assigned clients to ensure optimal outcomes for the financial health of both Netsmart and our clients.
Responsibilities
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Manage, coach, train, recognize and evaluate associates to foster a productive team environment
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Build strong working relationships that balance the needs of our clients, associates and Netsmart
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Address and effectively communicate client issues; escalate as appropriate
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Assist with forecasting appropriate staffing based on incoming work logs
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Understand and manage to relevant performance indicators including days in A/R, cash/net revenue, A/R aging, denials management, credit balances
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Propose, execute and complete effective KPI improvement plans
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Complete regular and ad hoc reporting as required
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Ensure team meets productivity and quality standards and maintains healthy client relationships
Qualifications
Required
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High school diploma or GED
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At least 2 years of customer service work experience.
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At least 2 years of medical billing, cash posting, and charge entry experience.
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Proficiency in Microsoft Office products, specifically Excel, Word and Outlook.
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Working knowledge of the behavioral and/or post-acute healthcare industry
Preferred
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Bachelor's degree or equivalent relevant work experience
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Call center work experience
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Active medical coding certification
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People management experience including staffing decisions, coaching and developing associates and providing career development planning and opportunities
Skills for Success
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Develops Talent: Developing people to meet both their career goals and the organization's goals
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Directs Work: Providing direction, delegation and removing obstacles to get work done
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Builds effective teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
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Communicates effectively: Developing and delivering multi-modal communications that convey a clear understanding of the unique needs of different audiences
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Action oriented: Taking on new opportunities and touch challenges with a sense of urgency, high energy and enthusiasm
Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.
Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.
If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled.
All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.
Netsmart's Job Applicant Privacy Notice may be found here.
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What We Do
Netsmart designs, builds and delivers electronic health records (EHRs), solutions and services that are powerful, intuitive and easy-to-use. Our platform provides accurate, up-to-date information that is easily accessible to care team members in behavioral health, care at home, senior living and social services. We make the complex simple and personalized so our clients can concentrate on what they do best: provide services and treatment that support whole-person care. By leveraging the powerful Netsmart network, care providers can seamlessly and securely integrate information across communities, collaborate on the most effective treatments and improve outcomes for those in their care. Our streamlined systems and personalized workflows put relevant information at the fingertips of users when and where they need it. For 50 years, Netsmart has been committed to providing a common platform to integrate care. SIMPLE. PERSONAL. POWERFUL. Our more than 2,200 associates work hand-in-hand with our 600,000+ users in more than 25,000 organizations across the U.S. to develop and deploy technology that automates and coordinates everything from clinical to financial to administrative.
