- Lead, manage, and monitor the day-to-day performance of the telecalling team.
- Allocate calling tasks and ensure achievement of daily, weekly, and monthly targets.
- Monitor calls, follow-ups, conversions, registrations, and overall team productivity.
- Conduct regular call audits and provide feedback/coaching to improve call quality.
- Train new team members on calling processes, scripts, CRM usage, and communication standards.
- Handle escalations and support the team in resolving customer/doctor queries.
- Prepare and maintain daily/weekly MIS and performance reports.
- 2–5 years of experience in telecalling/team handling, preferably in healthcare, doctor engagement, customer engagement, lead generation, or similar processes.
- Hands-on experience in outbound calling, follow-ups, lead management, conversion, database management, and team performance tracking.
- Prior experience managing a team of tele calling is mandatory.
- Bilingual communication skills are mandatory (Tamil, Telegu, Kannada, Malayalam (Preferred)
- Excellent verbal communication and interpersonal skills.
- Target-oriented and result-driven approach.
- Good convincing, negotiation, and objection-handling skills.
Skills Required
- 2-5 years of experience in telecalling or team handling
- Hands-on experience with outbound calling, follow-ups, lead management, conversions, database management, and team performance tracking
- Prior experience managing a telecalling team
- Bilingual communication skills
- Tamil, Telugu, or Kannada language proficiency
- Malayalam language proficiency
- Excellent verbal communication and interpersonal skills
- Convincing, negotiation, and objection-handling skills
What We Do
India’s largest Live Digital CME & Doctor Generated Medical Content Platform! Currently serving 350,000+ verified doctors by providing them a bouquet of free digital CME (Continuing Medical Education) and patient management tools, CLIRNET is the fastest growing community of doctors in India. CLIRNET provides a scalable platform for the Indian healthcare industry’s movement towards digital knowledge-based marketing (KBM) programs. CLIRNET’s team of 250+ (from NYU, IIM, IIT, and other premier institutes) is located in Mumbai & Kolkata. CLIRNET is a Stanford Seed company that was nominated by Times Network Digital Summit in the Top 5 Companies for Digital Social Innovation. As per an institutional study conducted by researchers from IIM-Bangalore & HEC-Paris, the platform has helped guide clinical decisions for 89% of Doctors with a 91% NPS (Net Promoter Score) Visit us to know more!
