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At ACE Money Transfer, our mission and culture serve as the foundation of our operations and the driving force behind.
The Role
About Us
ACE Money Transfer is a trusted leader in global remittance services, enabling secure, fast, and affordable money transfers to over 100 countries worldwide. With a strong focus on transparency, regulatory compliance, and customer satisfaction, ACE serves millions of customers who rely on its platform for safe cross-border payments every day.
Job SummaryThe Team Lead – Operations is responsible for leading daily operational activities, ensuring process efficiency, and maintaining compliance with company standards. The role demands expertise in workflow management, stakeholder coordination, and continuous process improvement.
The candidate must also demonstrate strong analytical skills and the ability to drive process transformation initiatives that enhance operational efficiency.Key Responsibilities:
Team Leadership & Supervision:
ACE Money Transfer Profile: https://acemoneytransfer.com/company-profile
ACE Money Transfer is a trusted leader in global remittance services, enabling secure, fast, and affordable money transfers to over 100 countries worldwide. With a strong focus on transparency, regulatory compliance, and customer satisfaction, ACE serves millions of customers who rely on its platform for safe cross-border payments every day.
Job SummaryThe Team Lead – Operations is responsible for leading daily operational activities, ensuring process efficiency, and maintaining compliance with company standards. The role demands expertise in workflow management, stakeholder coordination, and continuous process improvement.
The candidate must also demonstrate strong analytical skills and the ability to drive process transformation initiatives that enhance operational efficiency.Key Responsibilities:
Team Leadership & Supervision:
- Lead and supervise the day-to-day operations of the team, ensuring alignment with company goals and KPIs.
- Provide guidance, mentorship, and training to team members to optimize their performance and productivity.
- Monitor and support the team's work, ensuring that tasks are completed on time and meet quality standards.
- Manage and assign operational tasks effectively to team members to ensure smooth and efficient workflow.
- Act as the point of contact for team members, resolving queries and issues on time.
- Collaborate with other departments (e.g., Customer Experience, IT, and Technical Teams) to ensure smooth operations and quick issue resolution.
- Identify inefficiencies or gaps in current operational processes and provide solutions to streamline workflows.
- Implement best practices and innovative approaches to enhance the overall team performance and efficiency.
- Work closely with the Assistant Manager to implement new strategies, tools, and technologies to improve operations.
- Oversee the tracking and analysis of team KPIs (e.g., payment processing accuracy, SLA adherence, issue resolution times).
- Regularly report team performance to the Assistant Manager, identifying areas for improvement and providing suggestions for action.
- Ensure the team consistently meets or exceeds performance targets and service level agreements (SLAs).
- Monitor and ensure that all team activities comply with internal standards and external regulations.
- Conduct regular audits of operational processes to ensure the accuracy, compliance, and quality of work.
- Oversee the resolution of any payment discrepancies, cancellations, or issues to ensure customer satisfaction.
- Act as the primary escalation point for resolving any operational challenges or issues that arise.
- Work with cross-functional teams to address and resolve system bugs, payment failures, or service interruptions promptly.
- Track, manage, and follow up on open tickets and incidents, ensuring timely resolution.
- Maintain and strengthen relationships with external partners, including Banks, Payment Service Providers (PSPs), and vendors, to ensure optimal operational performance.
- Collaborate with other departments (e.g., IT, CX, Finance) to address cross-departmental challenges and improve the customer experience.
- Prepare and present regular reports on team performance, operational efficiency, and areas for improvement.
- Document key operational procedures, best practices, and any issues faced to ensure consistency in team operations.
- Take on additional tasks as needed by the Department Manager or department leadership to support the smooth running of the operations unit.
- Bachelor’s degree in business administration, Operations Management, or related field.
- Proven experience in a leadership role within financial services or payments operations
- Strong understanding of payment systems, SLAs, and KPI tracking.
- Demonstrated capability in process optimization and data-driven decision making.
- Excellent leadership, analytical, and problem-solving skills.
- Proficiency in Microsoft Office Suite and data reporting tools.
ACE Money Transfer Profile: https://acemoneytransfer.com/company-profile
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The Company
What We Do
ACE Money Transfer is a global leader in providing seamless, secure, and efficient international remittance services. Established with a mission to connect families and empower individuals, we specialize in enabling people to send money to their loved ones across the globe, quickly and reliably.
Why Work With Us
At ACE Money Transfer, we don’t just offer jobs; we provide a platform for growth, purpose, and impact. Our company stands out because of its innovative approach, global reach, and commitment to both our customers and employees.
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