Team Lead Operations- Qro

Team Lead Operations

Key Responsibilities:

• Monitor operational performance and identify risks affecting KPIs such as on-time performance, transit times, and pending assignments.
• Proactively notify stakeholders (internal and external) about potential risks impacting deliveries and service levels.
• Lead special projects, including the development of SOPs, corrective action plans, and process optimizations.
• Coordinate daily operational priorities, ensuring alignment across teams.
• Facilitate daily meetings to track shipment statuses, documentation, and critical incidents.
• Manage escalations and key relationships with carriers, warehouses, and service providers.
• Ensure data accuracy by conducting daily audits on operational reports and shipment tracking systems.
• Oversee weekend and after-hours operations, providing guidance and escalation support.
• Participate in leadership meetings, client reviews, and cross-functional initiatives.
• Capable of conducting workshops and training sessions with customers and carriers.
• Leadership of different logistics specialties Planning, appointments scheduling, and Track & Trace.

Requirements:

• Advanced English proficiency (spoken and written) – mandatory.
• Strong decision-making, problem-solving, and analytical skills.
• Experience in logistics, supply chain, or transportation operations.
• Intermediate Excel proficiency (VLOOKUP, Pivot Tables, formulas).
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication, negotiation, and stakeholder management skills.

Competencies:

• Adaptability & flexibility – Thrives in a dynamic environment and handles changes effectively.
• Leadership & collaboration – Works closely with internal and external teams to drive operational success.
• Sense of urgency – Focused on meeting deadlines and resolving issues proactively.
• Cost-conscious decision-making – Optimizes resources and operational expenses.
• Multitasking & prioritization – Manages various responsibilities efficiently without losing attention to detail.
• Emotional Intelligence – Ability to manage stress, build strong relationships, and navigate complex interactions with diplomacy.
• Customer Service Oriented – Focused on delivering high-quality service and maintaining strong client relationships.