LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club!
About the RoleAt LendingClub Bank, we take pride in protecting our members and business from fraudulent activities while maintaining exceptional service. Our Fraud Operations Team is dedicated to detecting, preventing, and mitigating fraud in our lending business. We are seeking a Team Lead who is passionate about fraud prevention, committed to service excellence and thrives in a fast-paced, evolving environment.As a Team Lead in Fraud Operations, you will manage a team of Fraud Prevention Specialists responsible for identifying and investigating potential fraud risks, working cross-functionally with key stakeholders, and ensuring compliance with industry best practices. You will oversee both inbound and outbound fraud-related customer interactions, as well as back-end fraud review processes that focus on ensuring risk controls are effectively applied. Your team will play a critical role by proactively identifying fraudulent activity and preventing financial losses.
We are looking for a strategic and analytical leader who can drive team performance, provide hands on coaching, and foster an engaged and proactive fraud prevention culture.What You'll Do
Lead and develop a high-performing team of 10-15 Fraud Prevention Specialists, ensuring strong execution of fraud detection, investigation and resolution processes.
Drive team performance through established KPIs, coaching and real-time feedback, ensuring metrics align with goals and service excellence standards.
Use data and trend analysis to optimize workflows and improve efficiency.
Partner with key stakeholders across Credit, Risk, Compliance and Servicing to resolve escalations and enhance fraud prevention strategies.
Foster a culture of accountability and continuous improvement, ensuring the team consistently meets and exceeds performance expectations.
Proven leadership experience in Fraud Operations, Risk Management or Financial Services, with a strong focus on team performance and fraud prevention.
Track record of driving KPIs and service excellence, using fraud trends, performance data and customer feedback to improve efficiency and effectiveness.
Exceptional coaching and communication skills, with the ability to develop talent, foster engagement and collaborate across departments.
Strong problem-solving and decision-making abilities, especially in high-risk scenarios requiring quick action and strategic thinking.
BS/BA degree or equivalent work experience, with proficiency in fraud detection tools, Excel and data analysis to enhance fraud prevention strategies.
Work Location
Lehi
We are currently working a hybrid schedule and our teams are in-office Tuesdays, Wednesdays, and Thursdays.
Time Zone Requirements
Primarily MT
Travel Requirements
If you need to travel for work, LendingClub will cover your travel related expenses.
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LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.
We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [email protected].
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What We Do
LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. It is the only digital marketplace bank, and the first public U.S. neobank. Members can gain access to a broad range of financial products and services through a technology-driven platform, designed to help them pay less when borrowing and earn more when saving. Since 2007, more than 3 million members have joined the Club to help reach their financial goals.
