Team Lead Onboarding Operations

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Team Lead - Onboarding Operations

We’re seeking a dynamic and driven leader to manage our EMEA Onboarding Operations team. In this role, you’ll lead a team focused on advising and consulting on compliance processes and product offerings during customer onboarding while gathering insights to improve the onboarding process from an operational perspective.

You will be expected to develop strategies that scale the business and collaborate with global teams to maintain a seamless balance between regulatory compliance and commercial objectives. Additionally, you will work closely with commercial leadership to understand Adyen’s future strategies and translate them into operational needs, helping to prioritize and drive key initiatives.

What you'll do:

• Lead and mentor a team of Onboarding Specialists, ensuring their professional growth and the timely completion of onboarding tasks and projects.
• Help the team drive process optimization initiatives for scalability and efficiency.
• Engage with key stakeholders (Commercial, Compliance, Product) to enhance onboarding efficiency and merchant satisfaction.
• Stay ahead of commercial trends, emerging technologies, and regulatory changes, adapting processes accordingly.
• Utilize data analysis to guide decisions, monitor performance, and report on key metrics.
• Lead strategic projects to optimize onboarding, aligning with merchant needs and operational goals.
• Collaborate globally and regionally to ensure consistency in onboarding practices.
• Define and clearly communicate objectives and goals for the team

Who you are:

• Skilled in stakeholder management, particularly with Sales, Compliance, and Product teams.
• Analytical mindset, translating data into actionable insights.
• Strong communicator, able to engage effectively across all levels.
• Organized, detail-oriented, and adept at managing multiple priorities.
• Proactive and committed to driving meaningful change.
• Thrives in a fast-paced environment, executing with impact.
• Strategic thinker with strong planning and prioritization skills.
• Experienced in project management, ensuring efficiency and alignment with business goals.
• 1–4 years of people management experience, with a strong focus on team growth and success (preferably in operations or commercial roles).

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.