Team Lead - Onboarding Operations

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Facebook, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Team Lead - Onboarding Operations

We’re looking for a dynamic and driven leader to manage our Onboarding Operations team across North America, reporting directly to the Head of CDD & KYC operations. In this role, you’ll lead a team of talented Onboarding Specialists, which is a team focused on advising and consulting on compliance and underwriting processes when onboarding new customers. You are expected to build strategies that scale with the business, and partner with global teams to ensure a smooth balance between regulatory compliance and our commercial goals.

What you'll do:

• Lead, mentor, and inspire a team of Onboarding Specialists, aligning their efforts with the company’s vision and priorities
• Design and refine processes to improve the efficiency and accuracy of customer onboarding
• Collaborate globally and regionally to influence discussions on commercial initiatives, compliance projects, and operational scalability
• Ensure compliance with all regulatory guidelines and internal policies
• Drive continuous improvement through data-driven insights, optimizing workflows and reducing errors
• Work cross-functionally to integrate customer due diligence (CDD) and compliance procedures seamlessly into business operations
• Stay ahead of industry trends, emerging tech, and evolving regulations in CDD/KYC to keep us compliant and innovative

Who you are:

• 1-3 years of experience managing people, with a passion for fostering team growth and success
• A proven leader with experience developing and empowering teams
• Strong in stakeholder management, especially when collaborating with commercial teams like Sales and Account Management
• Analytical, detail-oriented, and always looking for ways to solve complex problems
• Excellent communicator who can engage effectively with all levels of the organization
• Adaptable to evolving regulations and focused on driving proactive compliance initiatives
  

  The annual base salary range for this role is $135,000 - 180,000; to learn more about our compensation philosophy, please click here.

  Our Diversity, Equity and Inclusion commitments 

  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

  What’s next?

  Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

  This role is based out of our San Francisco office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

  Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

  All your information will be kept confidential according to EEO guidelines.

  San Francisco 

  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.