Company Description
As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!
talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
Job Description
Role Summary
We are looking for a Team Lead for our Logistics Operations to join our team and be part of our growth. If you’re a team leader who is hungry for a new adventure, a multinational workplace is waiting for you. You will lead a team of coordinators who form the essence for our logistics operations for the allocated
zones, and you’ll work closely with line-manager and local cross-functional teams to achieve objective key-results, and ensure to deliver a seamless experience to our customers!
What’s On Your Plate?
● Monitor, Control and Optimize our internal Service Level KPIs on allocated zones and rider-level.
● Lead supply planning and supervises rider recruitment for the allocated zones.
● Monitor and Control Live Operations and resolution of challenges.
● Lead a team of Rider Coordinators and monitor their productivity.
● Actively listen to the voice of riders, customers, and vendors through multiple communication channels, and ensure site visit audits conducted in a periodic manner.
● Improve relationship and experience between riders, vendors and customers by being the customer service champion for all internal/external stakeholders.
● Oversee and decrease rider level cancellations, and ensure an action plan has been developed and executed.
● Document weekly updates on all logistics operations KPIs to line-manager along with improvement actionable items.
● Coordinate and Support colleagues by working alongside cross-department and cross-functional teams initiatives and priorities.
● Ensure compliance and adherence to Standard Operational Procedures, and provide recommendations for improvements.
● Execution of Special Projects, and adherence to deadlines.
● Support other stakeholders when required or as requested from Line Manager.
What Did We Order?
● Bachelor's Degree
● 2-3 years of experience in food/grocery tech industry is highly preferred
● Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc
● Strong communication skills, both written and verbal. English and Arabic is a must. Urdu is a plus.
● Influencer and a negotiation with good public speaking and presentation skills
● People management skills: Experience of managing bigger group of people
Top Skills
What We Do
As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero
