Oversee the functionality & performance of your team members by tracking progress as well as providing guidance, instructions, and coaching to ensure each individual performs to their upmost potential while ensuring the smooth completion of everyday tasks in accordance with the KPIs pertinent to their respective roles. As a Team Lead, you will also be responsible for monitoring your team’s progress, improvement, and overall performance via documented evaluations, which means being responsible for noticing & providing the pertinent feedback and coaching towards the correction of any mistakes and/or errors made throughout the complete requesting process by your team.
Responsibilities & Duties:
- Ensure all the requests set for the day/week are completely followed up by the end of the day/week.
- Detect, comprehend & resolve any mistakes made by the team members.
- Identify problem areas and be able to coach, guide & correct team members’ performance.
- Organize, structure & motivate the team to fulfill or surpass pre-established goals (KPIs).
- Generate regular performance reviews (weekly/monthly/yearly).
- Keep thorough track of old requests and make sure these are taken as priority cases.
- Lead and Exemplify: establish yourself as a respectable leader in front of your team members. While you want to have a good relationship with them, you also want to ensure they are following instructions. You can do this by leading by example, toning down any non-work-related matters, demonstrating a dedicated work ethic and enforcing office rules.
- Document and Organize: create a folder in your desktop with the names of all the team members under your direct guidance. Save every email/audit you send and document every error or accomplishment you notice while conducting spot checks throughout the week/month.
- Be aware of what your team does: you are responsible for your team and must be aware of any problem, issue, or action they take. It is important to recognize the strengths and weaknesses of the individuals in your team, be it their writing, organizational skills, performance, or verbal communication.
What you are expected to do:On a Daily Basis
- Monitoring Requests and Follow-Ups Completion
- Ensuring that all your team members’ tasks are completed
- Spot Checks
- Fill out the Attendance Sheet
- Fill out the Spot Checks Sheet
- One-on-One sessions for all your team members to provide feedback, guidance, instructions, goals/expectations, action plan to enhance performance, coaching, highlight good performance, etc.
- One-on-One session with your respective Senior Manager to review your team’s performance
- Attend Team Lead Weekly Meeting with the Senior Managers
- Law Firms STATS & Team Performance Review
- Yearly Performance & Salary Review.
What We Do
Rob Levine Legal Solutions is a leading provider of comprehensive legal support services for small to mid-sized law firms. With over 25 years of experience in the legal industry, the company specializes in medical record retrieval, certified and trained legal staffing, implementing and optimizing legal technology, and mastermind group and strategic consulting. Rob Levine Legal Solutions offers unmatched expertise and tailored solutions that help law firms streamline operations, enhance efficiency, and achieve measurable growth.
For more information about how Rob Levine Legal Solutions can help your firm grow, visit www.roblevinelegalsolutions.com or email us at [email protected]
-Medical Record Retrieval for Attorneys & Law Firms: Fully integrated with case management systems, Rob Levine Legal Solutions simplifies the process of gathering medical records, allowing paralegals to focus on higher-value tasks.
-Staffing Solutions: Law firms can now access trained and certified case managers, legal assistants, and intake representatives at a fraction of the cost of U.S.-based staff. This enables firms to manage their workloads more efficiently without compromising on quality.
-Mastermind Program: Offering structured growth strategies through virtual and in-person meetings, the program helps firms achieve measurable results with expert guidance on business development, marketing, operations, and more.
-Legal Consulting: Expert guidance on adopting cutting-edge legal technology optimizing existing case management systems and technology, to streamline operations, eliminate bottlenecks, and boost productivity.
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