Team Lead – Foundational Platforms

Key Responsibilities

People Leadership

• Lead, coach and develop a team of Platform Engineers in Romania, building a high-performing, collaborative and customer-focused culture.
• Conduct regular one-on-one meetings, feedback discussions, coaching sessions and career development conversations, including performance-related topics where applicable.
• Support recruitment, onboarding and talent development to build a strong and sustainable organization.
• Promote knowledge sharing, cross-training and continuous learning within the team.
• Ensure clear objectives, role clarity and accountability for all team members.
• Build employee engagement, motivation and well-being while creating an environment based on trust, ownership and continuous improvement.
• Support succession planning and capability development aligned with the organization’s strategic roadmap.

Operational Leadership

• Manage the day-to-day operations of the Romania Foundational Platforms team.
• Prioritize workload, allocate resources and ensure operational commitments are delivered efficiently.
• Monitor team performance, service quality and operational KPIs, taking corrective actions where necessary.
• Lead operational reviews, identify improvement opportunities and drive execution of action plans.
• Ensure operational readiness for new services, platform changes and service transitions.
• Coordinate incident response, major operational issues and escalations within the team’s responsibility.

Service & Technical Leadership

• Act as the operational counterpart and matrix-aligned Team Lead for the central Foundational Platforms organization.
• Ensure close alignment with the Head of Foundational Platforms regarding priorities, governance, roadmap initiatives and operational standards.
• Build and further develop capabilities in Romania across selected foundational platform services and service components, for example in areas such as:
  • Identity & Access Management
  • Directory Services
  • Certificate Services
  • Access Services
  • Enterprise Job Scheduling
  • Monitoring & Logging
  • Managed File Transfer
• Ensure reliable operational delivery for assigned platform services and service components operated from Romania.
• Support service transitions including knowledge transfer, documentation, operational readiness and stabilization.
• Ensure stable, secure and compliant platform operations aligned with global standards.
• Drive continuous improvements in monitoring, automation, incident management, problem management, change management and lifecycle management.
• Ensure operational compliance with security policies, audit requirements and governance standards.

Stakeholder Management

• Collaborate closely with global service owners, architects, infrastructure teams, application teams and external service providers.
• Build strong relationships across international teams while acting as the primary leadership contact for the Romania organization.
• Communicate operational status, risks, dependencies and improvement initiatives to management.
• Balance local team priorities with global platform objectives.
• Support strategic initiatives and organizational changes affecting foundational platform services.

Knowledge, Skills & Experience

Leadership

• Experience in leading, coordinating, coaching or mentoring technical employees within an enterprise IT environment.
• Demonstrated ability to motivate, develop and retain high-performing employees.
• Experience with feedback, coaching or employee development discussions; experience with formal performance management processes is an advantage.
• Strong decision-making and prioritization skills in dynamic operational environments.
• Ability to build trust, build collaboration and create a positive team culture.
• Comfortable leading through influence within a matrix organization.

Technical & Operational

• Several years of experience in enterprise IT infrastructure, platform operations or foundational services.
• Good understanding of foundational IT platform services, with deeper expertise in at least some relevant areas such as Identity & Access Management, Directory Services, Certificate Services, Monitoring, Logging, Automation or comparable enterprise platforms.
• Experience in managing operational services based on ITIL principles, including Incident, Problem, Change and Service Management.
• Experience with service transitions, operational takeovers and knowledge transfer.
• Understanding security controls, governance and compliance requirements.
• Experience with operational KPIs, service reporting and continuous improvement initiatives.

Personal Competencies

• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Structured, reliable and highly organized way of working.
• Ability to manage competing priorities while maintaining service quality.
• Customer-oriented mindset with strong ownership and accountability.
• Comfortable working in an international and matrix-based organization.
• Very good English language skills; German is considered an advantage.