Team Lead Document Management - Final Mod

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We're committed to bringing passion and customer focus to the business.

Summary
This position will be responsible for leading the Document Services Final Modification team in its day-to-day Operations.  The employee will assist the Manager of the Final Modification team in ensuring all daily SLA requirements are met along with team goals being coordinated.  The Team Lead will be a first point of contact for processing escalations, production questions as well as client communication.

Essential Functions 
•    Lead team in day-to-day operations.
•    Monitor daily volumes and allocate work accordingly across multiple clients simultaneously
•    Respond to questions and provide training surrounding the Modification process.
•    Ability to direct staff support both in-person and from remote locations (including overseas).
•    Assist with document and client research for applicable inquiries.
•    Communicate information, expectations and knowledge to staff members as well as clients.
•    Plan and establish work schedules related to supporting volume.
•    Coordinate with other personnel to ensure operations staff completes assigned goals.
•    Direct support of production work including Countersigning, Notarizing and processing documents collateral documents.
•    Ensure policies as required by our compliance requirements are adhered to.
•    Help to ensure all client level SLAs are met for production and accuracy with the team.
•    Perform related duties as requested.
•    Ability to work overtime and weekends if needed. 
•    Perform other related duties as assigned.

Essential Knowledge, Skills, & Abilities 
•    Excellent verbal and written communication skills.
•    Excellent interpersonal and customer service skills.
•    Strong analytical and problem-solving skills.
•    Ability to prioritize multiple objectives to meet client deadlines and department goals.
•    Ability to work in a fast-paced, metrics driven environment.
•    Strong management and leadership skills.
•    Commitment and ability to cultivate a diverse and inclusive work environment. 

Education
•    High School Diploma or equivalent.

Experience
•    Experience in title, mortgage, or financial industry preferred.
•    1+ years of relevant industry experience required.

Compensation and Benefits
•    Covius offers an extensive benefits package for all employees, including medical, dental, vision and 401(k)!
•    Compensation: $16.15-$20.19/hour

Application Guidelines:
For best consideration, please submit your resume and application materials as soon as possible. Review of applications will begin immediately.
 

Working Conditions 
Work is performed in a climate controlled indoor administrative office setting.  The noise level in the work environment is usually quiet to moderate, depending upon the office or meeting location.

Physical Demands and Activities
While performing the duties of this job, the employee is frequently required to communicate. The employee rarely is required to remain stationary. The employee is frequently required to move about the office, operate a computer and other office machinery, such as calculator, copy machine, and computer printer; frequently position self to maintain files; frequently moves boxes weighing up to 10 lbs.  Close and distance observation required with ability to observe objects at close range in presence of glare or bright lighting (e.g., computer screen). Must possess the ability to communicate information and ideas so others will understand and have the ability to interact with external and internal stakeholders. 

Covius is committed to equal opportunity in all employment practices to all qualified applicants and employees without regard to race, color, religion, gender, gender identity, age, national origin, pregnancy, disability, genetics, marital status, military or veteran status or any other protected category as established by local, state, and federal law. This policy applies to all aspects of the employment relationship including recruitment and hiring, placement, promotion, transfer, compensation, disciplinary action, layoff, leaves of absence, training, and termination. All such employment decisions will be made without unlawful discrimination based on any prohibited basis.

The essential functions, working conditions and physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Please note that all job descriptions are not intended to be all-inclusive.  This job description is not designed to cover all activities, duties or responsibilities that are required of the employee for this job.  Employees may be required to perform other duties at any time with or without notice to meet the ongoing needs of the organization.
 

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!