Team Lead - End User Computing

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Holman – a Computerworld 2024 “Best Places to Work in IT” company - is hiring a Team Lead- End User Computing.

Oversee the daily operations of the desktop systems team including planning and implementation of end user software and hardware, endpoint management, imaging, software deployment and patch management

• Oversee operations of Desktop Services team to ensure quality, reliability and security as change occurs. This includes ensuring the proper planning, designing, implementation, and maintenance of desktop systems and associated technologies (e.g., desktops, laptops, operating systems, software compatibility, software distribution, etc.)

• Contributes to strategic planning and assists in the development of strategic roadmaps for the disciplines under direct management.

• Create an environment which focuses on value, collaboration, and transparency.

• Ensure all relevant team metrics (KPIs) are tracked and communicated often in accordance with ITIL best practices and I&O needs.

• Ensure service level agreements (SLA) and operational level agreements (OLA) are established, managed effectively, objectively measured, reported with transparency, and consistently achieved at a high rate.

• Execute on approved strategies to increase efficiency and customer experience with objective tracking and transparent reporting to measure success of these efforts.

• Partner with others in the organization to ensure that more and more low-risk tasks are clearly defined in a repeatable process, permission has been properly delegated, and responsibility for these functions are passed to the appropriate teams.

• Actively solicit honest feedback from others in the organization on ways we are perceived on delivering services to the rest of the organization - both formally and through informal means.

• Identify and research industry trends and emerging technologies to determine benefits to the organization. Promote collaboration on new, innovative ideas while ensuring ideas have a strong value proposition before implementation or seeking additional approval.

• Work with the IT Process team to ensure all budgeting, procurement, approvals, reviews, change management, incident response, etc. are done according to the I&O official processes.

• Establish and maintain relationships with strategic partners, with a focus on long-term vision and cost control.

• Ensure that capacity within the team is properly managed using only approved technologies/methods and reported regularly using objective data.

• Ensure that longer-term initiatives are properly planned, forecasted, managed, and communicated according to the I&O project management practices.

• Ensure the architecture, design, standards, and operating procedures comply with regulatory requirements such as ISO, PCI, and FTC Safeguard.

• Develop and maintain formal and relevant training curriculums for functional areas and track progress.

• Lead day to day operations of the group including setting goals, performing performance reviews, setting technical direction, and leading project/initiatives.

• Perform all other duties and special projects as assigned

Education and/or Training:

• Bachelor’s degree in a related field or equivalent work experience

• Additional education, certifications, or other distinctions are a plus

• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)

Relevant Work Experience:

• 8+ years of experience in supporting desktop systems in a large-scale enterprise environment, including 1+ at a leadership level

• Strong knowledge of end user software and hardware

• Strong knowledge of end user management platforms

• Strong knowledge of Active Directory and GPO

• Knowledge of networking protocols and technologies, such as TCP/IP, DNS, and DHCP

• Developing and implementing processes, methods, and tools to increase efficiency and accuracy

#LI-FB1 #LI-REMOTE

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Click here for Washington State benefit information.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Click here for Washington State benefit information.

Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $97,450.00 - $141,300.00 USD annually for full time employees. The annual compensation range is comprised of base pay earnings.

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

If you are a person with a disability needing assistance with the application process, please contact [email protected]

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.