Team Lead, Customer Due Diligence

Posted 6 Days Ago
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Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
3-5 Years Experience
Financial Services
The Role
Lead the Customer Due Diligence team at a global cryptocurrency exchange, reviewing KYC cases for potential money laundering and fraud. Provide people management, liaise with compliance department, oversee client onboarding, and ensure regulatory requirements are met. Maintain high-quality service levels and investigate possible matches against sanctions and adverse media news.
Summary Generated by Built In
Who We Are

At OKX, we believe that the future will be reshaped by Crypto, ultimately contributing to every individual's freedom. OKX began as a crypto exchange giving millions of people access to crypto trading and over time becoming among the largest platforms in the world. In recent years, we have developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a trusted brand by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments. In the last year, OKX has expanded into new markets including Australia, Brazil, Netherlands, Singapore and Turkey, with plans to launch in the US, Belgium and the UAE.

We are deeply committed to shaping a fairer, more transparent and accessible society through blockchain technology. This is why we publish proof of reserves monthly, and continue to ship new innovative security features.


About the Opportunity: 

A unique and highly-impactful role at one of the fastest-growing global cryptocurrency exchanges. The CDD Team lead is responsible to review customer KYC cases that have been identified through our onboarding systems for potential money laundering, terrorist financing, Bank Secrecy Act violations and other AML or fraud related. This individual must have prior know-your-customer and sanctions compliance aexperience.

What You’ll Be Doing:

  • Provide people management and development responsibilities and ensure team service level standards are met.
  • Liaise with Compliance department and management within business units.
  • Assist in overseeing new client onboarding and assist in implementing process enhancements to improve client onboarding experience.
  • Monitor periodic review to ensure regulatory requirements are met.
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to stakeholders and /or other team members.
  • Prepare daily and weekly metrics and progress reports.
  • Being the contact point for any question arising from clients and any other internal/external stakeholders.
  • Ensure that all legal and customer files/data are maintained in accordance with European Regulations and Group policies
  • Investigating possible matches generated by the scanning application that the Company uses to screen customers against sanctions, PEP's and adverse media news and ensuring the appropriate action is taken.
  • Provide information to management in respect of AML/CDD issues arising.
  • Maintain delivery of a high quality service level to customers and other departments ensuring all queries are dealt with in a professional manner and escalating where appropriate.
  • Manage specific projects, which may arise from time to time.

About You:

  • You have 3+ years of related experience in, KYC/KYB, Anti-Money Laundering (AML) Compliance or a similar compliance or risk control-related function in the financial service industry and have had experience in working across multiple jurisdictions in a dynamic and changing environment.
  • Bachelor’s Degree or relevant equivalent experience or professional qualification.
  • Proven people management experience with the ability to see the big picture without losing attention to detail.
  • Strong communication, planning, and organisational skills
  • Excellent command of spoken and written English is required.
  • You are a ‘team player’ who can work well within the function to deliver a quality service.

Nice to Haves:

  • ACAMs, ICA certification or demonstrated knowledge of AML regulations is an advantage
  • Experience working with teams across global offices and time zones
  • Individuals who can research, process, and interpret large amounts of information every day which will allow you to make ethical decisions with integrity

Why Join Us?

  • Competitive remuneration package (Basic Salary + Yearly Bonuses).
  • Meal Allowance up to RM 500/month
  • Monthly Team Building
  • RM 2500 Benefits per annum (Training & Wellness)
  • Convenient workplace (5 minutes walk from MRT TRX).
  • Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
  • Employee engagement, recognition and appreciation program.
  • Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.
The Company
1,073 Employees
Remote Workplace
Year Founded: 2017

What We Do

Founded in 2017, OKX is one of the world’s leading cryptocurrency spot and derivatives exchanges. OKX innovatively adopted blockchain technology to reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 20 million users in over 180 regions globally, OKX strives to provide an engaging platform that empowers every individual to explore the world of crypto.

In addition to its world-class DeFi exchange, OKX serves its users with OKX Insights, a research arm that is at the cutting edge of the latest trends in the cryptocurrency industry. With its extensive range of crypto products and services, and unwavering commitment to innovation, OKX’s vision is a world of financial access backed by blockchain and the power of decentralized finance.

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