The Role
Leads and mentors a team of Research Counselors serving students and researchers. Responsibilities include managing performance, coaching staff, handling escalated client concerns, coordinating with departments, preparing performance reports, improving efficiency and satisfaction, and ensuring adherence to company policies. The role requires strong communication, leadership, client relationship, problem-solving, reporting, and target-management skills.
Summary Generated by Built In
Job description:
We're Hiring! Team Lead – Research Counselor
Zirakpur | Full Time | 5+ Years Experience
Who We Are
We're Om Ak Solutions — a team that genuinely loves helping people find the right solutions. We work with students and researchers from around the world, supporting them with their thesis, dissertations, research papers, assignments, and other academic projects. Our Research Counselling team sits at the heart of everything — connecting with students, understanding their requirements, guiding them toward the right solutions, and ensuring a smooth experience from the first conversation to project completion. We're a team that values people, growth, and getting things done right. If you enjoy working with people, solving problems, and making a real impact, you'll fit right in.
Requirements
The Role
We're on the lookout for a Team Lead – Research Counselor who's equal parts people person and performance driver. You'll lead a team of Research Counselors who connect with students and researchers looking for support with their thesis, dissertations, research papers, assignments, and other academic projects. From understanding client requirements to ensuring smooth communication and follow-ups, your team will play a key role in helping students find the right solutions. As the Team Lead, you'll be the go-to person for your team — coaching, guiding, and leading by example while keeping clients happy and operations running smoothly. If you love mentoring people, thrive under targets, and know how to turn a challenging situation into a win — you're exactly who we're looking for!
What You'll Do
- Lead, motivate, and manage a team of Research Counsellors day-to-day. Keep an eye on team performance and make sure everyone's hitting their stride.
- Help team members navigate client queries, requirements, and follow-ups with ease. Train and mentor your crew to grow their skills and confidence.
- Step in for escalated client concerns — and turn them around smoothly. Work hand-in-hand with other departments for seamless project delivery.
- Put together daily, weekly, and monthly performance reports. Think of creative ways to boost team efficiency and client satisfaction.
- Keep the team aligned with company policies and best practices. Build a team culture that's positive, collaborative, and fun to work in!
What We're Looking For
What You'll Need
5+ years in counselling, sales, or client-facing roles.
2+ years leading or managing a team.
Strong communication & leadership chops.
Great at solving problems on the fly.
Comfortable with MS Excel & reporting.
Works well under pressure and deadlines.
Nice to Have
You genuinely enjoy mentoring others.
Relationship-building is your superpower.
You're organized AND a people person.
Numbers and targets don't scare you.
You love digging into data and reporting.
Benefits
What's In It For You
Competitive salary
Because great work deserves great pay.
Performance incentives
Hit your targets? We celebrate that.
Career growth
We love promoting from within.
Awesome work vibe
Friendly, professional & genuinely fun.
L&D programs
Training and leadership development built for you.
Be part of something growing
Join a team that's on the move
Flexible working hours (subject to business requirements)
Flexible working hours (subject to business requirements)
Sounds Like You? We'd love to hear from you!
Drop us your resume and let's have a chat.
Skills Required
- 5+ years of experience in counselling, sales, or client-facing roles
- 2+ years of experience leading or managing a team
- Strong communication and leadership skills
- Strong problem-solving skills
- Proficiency with Microsoft Excel and reporting
- Ability to work under pressure and meet deadlines
- Mentoring experience or strong interest in mentoring others
- Relationship-building skills
- Organization and people skills
- Comfort with numbers and performance targets
- Interest or experience in data analysis and reporting
Am I A Good Fit?
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The Company
What We Do
Om Ak Solutions is an India-based IT services and consulting company founded in 2012. It provides web design and development, software and mobile application development, SEO and internet marketing, data entry, e-commerce, CRM, customer support, BPO, and administrative services. The company supports businesses with customized digital solutions and emphasizes long-term client relationships, satisfaction, and technology-enabled growth.
