Team Lead - Corporate eServices Ops, CMOC

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Job Description

About the Department

UOB Innovation Hub 2 (InnoHub2) is a UOB-wholly owned subsidiary and a Centre of Excellence based in Malaysia, providing Group Business Services (GBS) to support the UOB Group. Started in 2021 with technology application design, development and support, InnoHub2 is expanding beyond technology services to deliver other business services to support the Bank’s growth ambition. We are looking for talented and motivated individuals to be part of the pioneer team spearheading the development and delivery of the new services.

As part of the InnoHub2 team, you will have the opportunity to work on Group initiatives and gain regional business exposure. We are dynamic, passionate and purposeful about delivering trusted financial solutions that enables business growth. An exciting career progression with varied opportunities awaits you at IH2. Come grow your career with us.

You will be part of Malaysia Hub supporting Corporate eServices operation.  

Your key responsibilities include:

• Lead the Corporate eServices team in Malaysia Hub to ensure the highest processing standards are consistently attained.  
• Plan, review, organize and supervise the functioning of the Corporate eServices team – daily activities, management of volumes and transaction processing, hiring, and training of resources etc.
• Process form registration and maintenance requests with accuracy and within/ above established SLA in compliance with regulatory laws, internal policy and procedures.
• Ensure all SLA’s / KPI’s as agreed with the Singapore, subsidiaries and branches are duly met and active steps taken to ensure consistency in delivery.
• Ensure all controls – Start of day, intraday and End of day are meticulously followed, and evidence kept of the same.
• Implement and maintain a high standard of operations control and compliance to always protect the Group’s and Clients’ interests.
• Ensure all operations managed by the team are always ‘audit worthy’ and will pass scrutiny of the various 1st, 2nd and 3rd lines of defence teams.
• Ensure escalations are raised to the Singapore team on a timely basis, as required.
• Manage the key operational risk indicators of the team and maintain within acceptable levels.
• Ensure error rate is within pre-agreed acceptable thresholds. Drive the team towards continuous operational excellence – inculcate an environment of “Zero defects in processing” and “Do it the right the first time. Everytime” within the team.
• Continuously review operational processes to identify opportunities to “Eliminate / Simplify / Automate” (ESA). Discuss with Singapore team and implement accordingly.
• BCP / DRP – ensure full alignment with the Group’s BCP requirements to ensure continuity of services. Participate in BCP / DRP testing in line with Group requirements.
• Ensure any complaints and queries are handled on a timely basis without recurrence.
• Review all People aspects of the team – optimally trained, motivated team who can deliver as per SLA requirements.
• Provide guidance to staff as required on all technical and non-technical requirements, as needed.
• Participate in projects and discussions.
• Timely submission of report for Department Head’s Review.
• Other tasks as directed by Department Head.

Job Requirements

• Bachelor’s degree/ Diploma holder.
• At least 5 years of relevant experience.
• Meticulous and diligent with an eye-for-details
• Sound judgement and initiative.
• Ability to multitask, manage competing priorities and work under tight deadlines in a fast-paced environment.
• Excellent stakeholder management
• Proven skills in leading and motivating a team. 
• Good analytical and problem-solving skills with the ability to come out with innovative solutions.
• Ability to work independently with minimal supervision and as a team player.
• Excellent communication (written and oral) and interpersonal skills.
• Proficient computer skills – suite of MS applications. Those with working experience with Excel VBA, Macros will have an added advantage.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a Difference