Team Lead Content Operations - NFV

Company Description

Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.
We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.
At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.

Job Description

We are looking for a Team Lead Content Operations to join our team and be part of our growth. If you’re a team leader who is hungry for a new adventure, a multinational workplace is waiting for you.

What’s On Your Plate?

• Manage the Content Team: Lead, mentor, and support the content operations team to ensure high performance and collaboration.

• Content Auditing: Oversee the auditing process of all uploaded items to verify accuracy and adherence to guidelines. Ensure all product details, descriptions, and categories are correct.

• Quality Control: Implement and enforce QC protocols to guarantee that all content meets the company’s standards for quality and consistency. Conduct random audits to ensure the integrity of the uploaded content.

• Process Improvement: Identify gaps in current content management processes and work on continuous improvements to optimize accuracy, efficiency, and scalability.

• Stakeholder Collaboration: Collaborate with internal teams (such as Marketing, AMs, Scanning supervisor, and Regional content team) to ensure the seamless flow of information and resolution of content-related issues.

• Performance Tracking: Track (KPIs) for the content operations team, ensuring targets for accuracy, speed, and quality are met.

• Training & Development: Provide ongoing training to team members to ensure they are up-to-date with the latest standards, tools, and content management strategies.

• Problem Resolution: Address and resolve content discrepancies or operational issues quickly to minimize any negative impact on business operations.

• Achieve SLA Targets: Ensure the team meets (SLA) by managing workflows effectively and utilizing resources to complete all tasks within specified timeframes.

• Utilize Resources: Optimize the use of available resources to manage and finalize the workload efficiently and on time.

What Did We Order?

• Bachelor’s degree in any related field.

• 1 to 3 years of experience as a Team Leader.

• Fluent English, with very good communication skills.

• Strong Leadership Skills

• Analytical and organized problem-solving abilities

• Ability to meet deadlines and work under pressure

• Ability to multitask, prioritize, and manage time efficiently.

• Very good knowledge of Microsoft Excel, word and power-point

• CMS system knowledge is a plus.