Company Description
“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).
foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!
If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
Job Description
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Supports team through lead assignment according to predetermined priorities
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Track team productivity and provide periodic updates to the Assistant Manager, Commercial
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Monitor team attendance/tardiness/unscheduled leaves
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Mentor the team through daily support and monitoring when required
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Analyze call recordings to validate adherence to guideline/SOP, as when needed to support QA
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Create Monthly Rooster shift for VAM
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Create 'Absent' on Roster for VAM
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New Joiner Onboarding Arrangement - Request Access/Hardware (when required)
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Basic report preparation
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Sales Case Management - Ensure tagged cases are resolved within guideline/ SLA
Qualifications
ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.
● 2 - 3 years experience within a client management role
● An excellent communicator with the ability to communicate in English & Tagalog effectively (in both oral and written), an
added advantage for the ability to speak, read & write in Bahasa Malaysia, Mandarin or Cantonese.
● Be both data-sensitive and sales-mined.
● Excellent attention to detail, and organizational skills
● Experience in reporting using Microsoft Excel or Google Sheet is an added advantage.
● Ability to work and navigate Salesforce and any other CRM toolsC
● Fast learner and able to adapt quickly to constant changes in operational processes
Top Skills
What We Do
As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero
