ITS Team Lead

The ITS Team Lead is responsible for assisting with the planning, coordinating, and overseeing the activities of Enterprise Systems team members related to requirements, development, testing, implementation, and support of IT solutions. This role involves maintaining an understanding of the Enterprise Systems Team’s current workload, including policies, business drivers, current system issues, and additional system needs. The Team Lead oversees the day-to-day assignments and tasks of team members, setting prioritization and escalation points, and providing leadership and guidance to foster a collaborative and productive work environment. Additionally, the Team Lead ensures effective communication within the team and with other stakeholders and assists with team members' workloads when needed to ensure project deadlines are met.

Your Impact:

• Collaborate with team members to gain a working understanding of all IT solutions, identifying technical, functional, and process-based system concepts to serve as a subject matter expert.

  · Maintain a comprehensive understanding of business system applications and interfaces.

  · Oversee the day-to-day assignments and tasks of team members, setting prioritization and escalation points using the direction provided by ITS Management.

  · Mentor, train, and provide expertise to Enterprise Systems team members.

  · Contribute to technical documentation such as UI mock-ups, workflows, or systems process logic.

  · Build healthy relationships with team members, drive the team’s culture and assist with their career development.

  · Contribute to the efficiency of team processes.

  · Provide feedback to team members, ensuring their organizational manager is involved and informed.

  · Collaborate with department managers and leaders to ensure communication and the needs of team members are met.

  · Assist with leading a team of IT professionals through their full SDLC responsibilities.

  · Provide feedback to Information Technology Services (ITS) Management on how to continually improve ITS processes.

  · Provide oversight and be a point of escalation on assigned team projects or initiatives.

  · Assist with team members' workloads when needed to ensure project deadlines are met.

  · Provide regular updates to ITS Management on the progress and status of assigned projects and initiatives.

Successful Candidates Will Have:

• Bachelor’s degree in business administration, computer science, information technology, management information systems, or a related field.

  · 3+ years of experience in information systems or project management, including 1+ years of lead experience.

  · Working knowledge of common SDLC methodologies, such as Agile or Waterfall.

  · Proficiency with MS Office products.

  · Strong interpersonal skills with a proven ability to interface with both technical and business team members at all levels within an organization.

  · Strong mentoring and leadership skills to lead a team.

  · Prior work experience in the insurance industry preferred but not required.

  · Project management experience preferred but not required.

• Strong demonstrated skills in all the following:  

  • Leadership and mentoring

  • Problem-solving and decision-making

  • Teamwork with an ability to communicate effectively with technical/non-technical team members

  • Customer service orientation to understand and meet the needs of internal/external stakeholders

  • Adapting to changing technologies and methodologies in a fast-paced environment