Team Lead, Application Operations (Secondment/ Contract)

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Team Lead – Application Operations
(12-month contract)

This role is Hybrid. #LI-Hybrid

Are you passionate about applications and driven by the desire to lead and support high-impact systems? We're looking for an experienced leader who will report to the Senior Manager, Application Operations and provide hands-on technical assistance and can guide a team through complex challenges while ensuring system stability and deliver exceptional service to our internal and external stakeholders.

If you are client-focused and committed to your team's success and can build productive relationships with business partners, then this is the role for you!

About the Role

Leadership & People Development

• Mentor and lead team members to be a high-performing team through ongoing coaching and development
• Ensure team members meet Critical Success Factors, Service Level Objectives and Key Performance Indicators
• Provide expert-level support and technical guidance to all partners both internal and externally
• Serve as an escalation point for your team
• Delegate work within the team and look for opportunities to transition work to other support teams

Application Operations

• Ensure that business applications and systems supported by the Application Operations team are maintained to the highest possible standards of availability and performance
• Hands-on implementation, configuration, maintenance of on-premises, cloud and hybrid software solutions
• Mitigate the impact of service failures and drive the improvement of current application performance
• Leverage dashboards and monitoring tools to track and report the performance and availability of applications
• Assist in the triaging and investigation of incidents

Project Leadership & Collaborative Partnerships

• Leverage your experience to lead the delivery of solutions utilizing automation principles and tools
• Lead the work to elicit client requirements, develop project planning approaches, including assessment of current state processes and tools, and development of a future state and a long-term solution roadmap
• Provide technical guidance and project leadership to project team members through all phases of the systems life cycle, from user requirements through implementation, to support and maintenance

About You

• Post-secondary education in Computer Science, Information Systems, or an equivalent of related education and experience.
• 3+ years of experience leading small to medium size IT support teams
• Experience with monitoring tools, log management tools, and automation build and deployment tools
• Experience leading a support team in mixed technology environments (Windows, Linux, etc.)
• Strong analytical skills with focus on troubleshooting and translation of system issues to business impact
• Experience planning, configuring, deploying and managing application solutions across on-premises and hybrid cloud scenarios.
• Quickly understand end-to-end business processes, clarify complex processes and develop technical solutions.
• Proven collaboration and interpersonal skills; work well on cross-functional teams

There is a world of opportunities at the LCBO…

Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. At the LCBO, your contributions are respected and valued.  Be part of our journey as we invest in people and technology to transform an organization. There really is a world of opportunities at the LCBO.

We foster a culture of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please advise if you require an accommodation.

Please submit your resume via Workday by 11:59pm on the deadline date.  We appreciate your interest and advise that only those selected for an interview will be contacted.

The LCBO collects and uses the personal information you provide under the authority of the Liquor Control Board of Ontario Act, 2019, SO 2019, c 15, Sch 21, Section 3 and in compliance with the Freedom of Information and Protection of Privacy Act for the sole purpose of processing your job application.  When you click “Apply with LinkedIn” you are agreeing to share your information with our service providers engaged by us in connection with recruitment and human resources related activities.

If you have any questions concerning the LCBO’s collection and use of personal information, please contact the Freedom of Information and Privacy Office.

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The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.