Dynata’s Team Lead, Account Management is responsible for overseeing a team of Account Coordinators, ensuring efficient workload distribution, high-quality quote execution, and seamless collaboration across teams. This role involves managing escalations, coaching team members, driving process improvements to enhance efficiency, and serving as a key liaison between sales and project management. The Team Lead collaborates closely with sales, project management, and other departments to streamline workflows and support business objectives. Strong leadership, problem-solving, and communication skills are essential for success in this role.
****This role is based in Cebu, but will work AMER hours. 10PM-7AM Phils time
Key Responsibilities:
Leadership
- Train and develop Account Coordinators to improve their efficiency and expertise in quote preparation
- Conduct regular team huddles, 1-1s, and team meetings to provide coaching, feedback, and performance updates
- Drive process adoption and continuous improvement to enhance efficiency and accuracy in sales support operations
- Actively track and communicate key performance indicators (KPIs)
Workload & Escalation Management
- Ensure Account Coordinators are assigned to the appropriate sales channels, balancing workloads effectively
- Directly support team members on quotes that require additional assistance due to complexity
- Manage people scheduling to ensure optimal team coverage
Ad-hoc & Cross-Functional Support
- Work with the assigned Director, Account Management to enhance quote quality, timeliness, and other shared metrics
- Collaborate with Project Management leaders to address data entry, hand-offs, and execution issues originating in the sales cycle
- Provide support on ad-hoc issues as they arise, ensuring smooth team operations
- Act as a key partner to internal stakeholders, proactively identifying and solving operational inefficiencies.
Qualifications:
- Experience in a sales support, operations, or team leadership role.
- Strong organizational and problem-solving skills, with the ability to manage shifting priorities.
- Excellent communication and leadership abilities, with a focus on team development.
- Experience in process management, KPI tracking, and continuous improvement initiatives.
- Proficiency in CRM, sales tools, and workflow management systems is preferred.
BENEFITS:
Competitive Compensation Package
Free Shift Meals
Performance Based- Bonuses*
Paid Vacation and Sick Leaves*
Rice and Transportation Allowance *
Free Medical and Dental Benefits
*upon regularization
LOCATION: Lapu,lapu City Cebu (onsite)
Dynata is one of the world’s leading single providers of first-party data contributed by people who opt-in to member-based panels that the company manages and maintains. With a reach that encompasses 60+ million people globally and an extensive library of individual profile attributes collected through surveys, Dynata is the cornerstone for precise, trustworthy quality data. The company has built innovative data services and solutions around this core asset to bring the voice of the individual to the entire marketing spectrum, from market research to marketing and advertising. Dynata serves nearly 6,000 market research agencies, media and advertising agencies, consulting & investment firms and healthcare and corporate customers in the Americas, Europe, and Asia-Pacific.
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What We Do
Dynata is the world’s largest first-party data platform for insights, activation and measurement. With a reach that encompasses over 62 million consumers and business professionals globally, and an extensive library of individual profile attributes collected through surveys, Dynata is the cornerstone for precise, trustworthy quality data. The company has built innovative data services and solutions around its robust first-party data offering to bring the voice of the customer to the entire marketing continuum – from strategy, innovation, and branding to advertising, measurement, and optimization. The Dynata data platform, an all-in-one solution for insights, activation and measurement, leverages our robust data, innovative technology and more than 40 years’ experience as a pioneer in consumer and B2B insights. Our vision for the Dynata data platform is to automate the entire marketing continuum, with capabilities to target audiences; uncover insights; connect data; activate, measure and optimize campaigns; and analyze, visualize, publish and share those insights to drive your business growth. We’ve helped more than 6,000 market research firms, brands, media and advertising agencies, publishers, and consulting and investment firms around the world and in every industry accelerate transformation, enable better decision-making, and deliver revenue growth.
