Team Lead, Account Management

Company Description

"To be the most loved everyday food and groceries destination!" - that’s our mission at foodpanda.

foodpanda (small 'f') is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives.

Job Description

About the job: 

We're looking for enthusiastic individuals to join our team and provide strategic ideas to help achieve our goals. We're hiring the Lead of Account Management who will lead a team of Account Managers to grow foodpanda’s business by managing the overall restaurant experience. 

Responsibilities:

These tasks include, but are not limited to:

• Manage the team of account management: manage performance, incentive schemes for Account Managers, onboard new joiners, identify growth areas for your direct reporters and provide guidance and training for them to achieve it.

• Lead the team to ensure ad-revenue targets are met month on month

• Lead and motivate the team to deliver on meeting business goals. He/she is accountable to meet business goals for their team.

• Work with the team to build business reviews and share them with partner teams, peers, management on a regular basis

• Proactively gather, analyse, and share data with management to influence business decisions

• Ensure removal of any roadblocks that hinder goal achievement with minimal supervision

• Work with the team to identify and implement solutions and pilots to drive process efficiencies & business goals.

Qualifications

• At least 4-5 years of experience and a passion for managing teams and sales

• Previous experience in a startup environment, specifically online marketplaces ideal

• Strong communication skills, with the ability to communicate with both external (vendors) and internal (regional/global/local) teams across departments

• Comfortable with data analysis