Team Coordinator

 As a Team Coordinator, you’ll be a trusted guide and mentor to a group of consultants, helping them unlock their potential and navigate their career paths. You’ll combine your technical expertise with people leadership to create a thriving, motivated, and high-performing team. 

 People Leadership and Development

•  Lead regular 1-on-1 mentorship and coaching sessions to support individual growth, address challenges, and inspire progress.

• Partner with team members to create personalized career development plans and guide them toward key milestones.

• Identify high-potential talent and actively advocate for promotions and next-step opportunities.

• Deliver clear, meaningful performance feedback that builds confidence and drives continuous improvement.

• Model and promote core values through everyday actions, fostering a positive, inclusive, and high-trust team culture.

• Drive engagement and motivation by building strong relationships and a sense of team spirit through authentic leadership.

• Act as a change advocate, supporting the team through transformation initiatives and adoption of AI powered solutions.

• Communicate and cascade organizational updates to ensure clarity, alignment, and shared direction across the team.

• Serve as a primary point of contact for technical guidance and problem-solving in complex project situations. 

•  Provide hands-on support for specific use cases and help align processes to enable smoother, more efficient delivery.

• Ensure effective team operations by reviewing and approving timesheets and time-off requests.

• Manage and update skill profiles to reflect evolving capabilities and business needs.

Service Level Management

• Be the go-to person for technical guidance and problem-solving in complex project scenarios.

• Provide hands-on support for specific use cases and help align processes for smoother delivery.

• Negotiate Service Level Agreements and ensuring that these are met.

• Make sure that all IT Service Management processes, Operational Level Agreements and Underpinning Contracts are appropriate for the agreed service level targets.

• Closely monitor and reports on service levels.

• Handle major escalations globally as single point of contact and subject matter expert for respective business applications and provides technical and management updates to stakeholders.

• Analyze and review performance results against OLAs/ SLAs criteria and KPIs defined to measure quality of service

• Plan and coordinate Service Transition activities

• Manage change through the Change Enablement/Change Management Process

• Control Service Assets and Configuration Management

• Ensure proper Release and Deployment Management

• Lead Service Testing and Validation

• Facilitate Knowledge Transfer and Documentation

• Conduct Operational Readiness and Go Live Assessments

• Manage risks issues and performance metrics during transition

• Lead Stakeholder Engagement & Communication including clients and technical team

• Ensure proper handover to service operations

• Use Reporting & Analytics to Track Transition Progress