City/State
Doral, FL
Overview
Work Shift
First (Days) (United States of America)
AvMed, a division of Sentara Health Plans in the Florida market, is hiring a Team Coordinator, Customer Operations. This position is hybrid position, 2 days in office and can work out our Miami or Gainsville office.
AvMed Scope of the Position: Responsible for the daily operations of the department to include being a resource for questions, assist with daily activities and maintain a well-trained, productive and service-oriented work group. Also, responsible for performance monitoring and improvement efforts in support of division strategies specific to customer service, quality, and financial accuracy. Supports the team by developing and maintaining strong, collaborative relationships with members, providers and internal business partners and identifies opportunities for improvement, recommends solutions, and implements recommendations to facilitate change. In addition, serves as a role model for communication and teamwork between departments and divisions.
Minimum Requirements:• Associate's Degree (or higher) preferred or a minimum of five years of related experience in lieu of education is required.• Healthcare - 3 years
• Call Center - 3 years
• Managed Care - 2 years
Our Benefits:
As the third-largest employer in Virginia, Sentara Health was named by Forbes Magazine as one of America's best large employers. We offer a variety of amenities to our employees, including, but not limited to:• Medical, Dental, and Vision Insurance• Paid Annual Leave, Sick Leave• Flexible Spending Accounts• Retirement funds with matching contribution• Supplemental insurance policies, including legal, Life Insurance and AD&D among others• Work Perks program including discounted movie and theme park tickets among other great deals• Opportunities for further advancement within our organization
Sentara employees strive to make our communities healthier places to live. We're setting the standard for medical excellence within a vibrant, creative, and highly productive workplace. For information about our employee benefits, please visit: Benefits - Sentara (sentaracareers.com)
Join our team! We are committed to quality healthcare, improving health every day, and provide the opportunity for training, development, and growth!
Note: Sentara Healthcare offers employees comprehensive health care and retirement benefits designed with you and your family's well-being in mind. Our benefits packages are designed to change with you by meeting your needs now and anticipating what comes next. You have a variety of options for medical, dental and vision insurance, life insurance, disability, and voluntary benefits as well as Paid Time Off in the form of sick time, vacation time and paid parental leave. Team Members have the opportunity to earn an annual flat amount Bonus payment if established system and employee eligibility criteria is met.
Job Summary
Responsible for the daily operations of the department to include being a resource for questions, assist with daily activities and maintain a well-trained, productive and service-oriented work group. Also, responsible for performance monitoring and improvement efforts in support of division strategies specific to customer service, quality, and financial accuracy. Supports the team by developing and maintaining strong, collaborative relationships with members, providers and internal business partners and identifies opportunities for improvement, recommends solutions, and implements recommendations to facilitate change. In addition, serves as a role model for communication and teamwork between departments and divisions.
Associate's Degree (or higher) preferred or a minimum of five years of related experience in lieu of education is required.
Qualifications:
ALD - Associate's Level Degree
Call Center, Healthcare, Managed Care
Skills
Active Learning, Active Listening, Communication, Coordination, Critical Thinking, Judgment and Decision Making, Leadership, Mathematics, Mgmt of Staff Resources, Microsoft Access, Microsoft Excel, Microsoft Word, Monitoring, Operation and Control, Reading Comprehension, Service Orientation, Social Perceptiveness, Speaking, Technology/Computer, Time Management, Troubleshooting, Writing
Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.
In support of our mission "to improve health every day," this is a tobacco-free environment.
What We Do
Sentara Healthcare celebrates a 130-year history of innovation, compassion and community benefit. Based in Norfolk, VA, Sentara is a diverse not-for-profit family of 12 hospitals, an array of integrated services and a team of nearly 30,000 strong on a mission to improve health every day. This mandate is pursued through a disciplined strategy to achieve Top 10% performance in key measures through shared best practices, transformation of primary care through clinical integration and strategic growth that adds value to the communities we serve in Virginia and North Carolina.
