About Traveling Teams Inc.:
Traveling Teams is the leading provider of hotel accommodations for youth and amateur sports teams across North America and some parts of Canada. For the last 25 years, we’ve specialized in simplifying team travel by building strong relationships with our hotel business partners and offering world-class customer service to youth sports travel organizations.
We’re passionate about what we do – and who we work with. Our environment is fast-paced, team-driven, and built around a shared love for sports, hospitality, and delivering excellent service.
The Team Communications Coordinator (“Communications Coordinator”) will work as part of the TTC Department Communications Team and complete all assigned responsibilities in accordance with Traveling Teams Inc.’s standard operating procedures.
Team Communications Coordinator Summary:
The Communications Coordinator is responsible for maintaining the company’s brand image and delivering exceptional customer service. This entails answering inbound customer correspondence (emails, texts, and calls), proactively coordinating customer correspondence (emails, text blasts, and outbound calls), and serving as a middleman in the flow of communication between the group leader and Placement Coordinator(s). They work primarily on an independent basis, but may – at times – be expected to collaborate with others internally. Whenever every effort has been exhausted, the Communications Coordinator may escalate concerns to the management team for resolution.
Supervisory Responsibilities:
- None.
- Maintain the highest level of communication standards for all assigned events,
- Serve as the main point of contact for Group Leaders associated with all assigned events,
- Complete daily follow-ups utilizing internal CRM software,
- Handle emergency correspondence and relay pertinent information to Placement Coordinator(s) and/or department managers for resolution,
- Proactively engage internal customers and subject matter experts to effectively manage internal and external customer expectations,
- Routinely engage client contacts, to provide proactive service and actively assess client status, concerns, and expectations,
- Complete all daily assignments in compliance with department standards,
- Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to other relevant health and safety procedures, and
- Perform all daily duties as assigned by Supervisor(s).
- Basic understanding of clerical and administrative procedures.
- Excellent written and verbal communication skills.
- Active listening and interpersonal skills.
- Basic computer skills and ability to adapt to new software.
- Familiarity with customer service expectations.
- High school diploma or equivalent required.
- Associate’s degree or higher in a related field preferred.
- Prolonged periods sitting at a desk and working on a computer.
- Must see in normal visual range, with or without correction.
- Must hear in the normal audio range, with or without correction.
- Must be able to handle stressful situations and maintain strong mental acuity.
- Must be able to adequately move around the office setting, with or without correction.
Monday - Friday, 9 a.m. - 5:30 p.m. (mandatory, in-office)
40 hours/week
Skills Required
- Basic understanding of clerical and administrative procedures
- Excellent written and verbal communication skills
- Active listening and interpersonal skills
- Basic computer skills and ability to adapt to new software
- Familiarity with customer service expectations
- High school diploma or equivalent
- Associate's degree or higher in a related field
- Ability to work Monday through Friday, 9:00 a.m. to 5:30 p.m., in-office
- Ability to sit for prolonged periods and work on a computer
- Ability to handle stressful situations and maintain strong mental acuity
What We Do
TRAVELING TEAMS is the leading provider of cost-free travel accommodation services for youth sports teams and event directors. Our exceptional customer-first approach matches you with a TRAVELING TEAMS representative who ensures that your booking process is a seamless and enjoyable experience, regardless of the size of the team or event. Our wealth of industry experience and access to a high volume of rooms gives us the ability to negotiate exceptional rates with all hotel chains throughout the country. Your satisfaction is our top priority and we will only place you in hotels where we would want our own families to stay! Also, our real-time technology lets us track and monitor all teams and room nights at all hotels. Though our service is completely free, the value we deliver to your event and customers are priceless.
