This is a remote position.
This role is ideal for someone with strong leadership and operational experience, preferably from customer service, account management, team leadership, or support operations — with enough sales background to confidently handle client communication and relationship management.
If you thrive in fast-paced environments, know how to keep teams accountable, and can maintain strong client relationships without being overly sales-focused, this could be the perfect fit.
- Oversee daily operations and ensure smooth client servicing
- Manage and support a team of Virtual Assistants and/or support staff
- Act as the main point of contact for assigned client accounts
- Build strong client relationships through proactive communication and problem-solving
- Coordinate internal teams to ensure tasks, timelines, and deliverables are met
- Monitor account performance, team productivity, and client satisfaction
- Handle escalations and provide operational solutions when needed
- Identify opportunities to improve processes and client retention
- Assist with onboarding new accounts and maintaining long-term partnerships
- Collaborate closely with management to ensure operational excellence
- Permanent Work From Home
- AU Morning Shift
- HMO on your first year
- Paid Leave Credits
- Supportive and collaborative team environment
- No commute, no traffic, no unnecessary office stress
- Long-term career growth opportunities
- At least 3 years of experience in team leadership and a bit of account management.
- Previous experience handling teams in a remote/work-from-home setup is highly preferred
- Strong client communication and stakeholder management skills
- Background in sales, account management, or client-facing roles is a plus
- Ability to multitask, prioritize, and manage multiple accounts/projects
- Experience using CRM systems and operational tools
- Strong problem-solving, organizational, and leadership skills
- Proactive mindset with the ability to work independently
- Experience in the NDIS industry is an advantage but not required
- Can lead a team while keeping clients happy
- Knows how to balance operations and relationship management
- Is calm under pressure and solutions-oriented
- Takes ownership and genuinely cares about delivering results
- Understands that strong operations are what keep clients long-term
- FLEXIBLE; AVAILABLE TO WORK WEEKENDS AND sometimes, EVENINGS
Skills Required
- At least 3 years of experience in operations, account management, customer success, or team leadership
- Previous experience handling teams in a remote/work-from-home setup
- Strong client communication and stakeholder management skills
- Experience using CRM systems and operational tools
What We Do
Scale-X is a leading Australian-based remote staffing and outsourcing solution built to empower businesses to scale smart and parents to thrive in sustainable work-from-home careers. They specialize in connecting top-tier virtual professionals with high-growth companies across the globe.
