TDS Operations Analyst

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Day - 08 Hour (United States of America)

This is a Stanford Health Care job.
A Brief Overview
The Technology and Digital Solutions (TDS) Operations Analyst will work with a tight-knit, collaborative team to enhance the operations, programs, communications and content management of the Customer Experience and Support Services team and TDS. In this role, the incumbent will be a part of a group that contributes to the success of TDS programs and works with internal and external business partners to deliver quality solutions, metrics, and communications. Duties include but not limited to: managing technology system implementations and enhancements to existing technology systems, design specifications to support business system changes/requirements, budget planning, forecasting, metrics reporting, as well as internal communications and vendor management. The successful candidate will possess the ability to work on a variety of projects with varied deadlines, work positively with IT and other professionals as part of a proactive team, and demonstrate excellent analytical, financial, writing and editing skills, attention to detail, and strong organizational skills.
Locations
Stanford Health Care
What you will do

• Assist with vendor relationships, performance, and contract renewals to reduce overall IT expenses
• Assist with the development of proposed system design and interface specifications based on identified business needs using structured analytical techniques, employing technical and specific business knowledge
• Define processes and engagement as part of a technology rollouts
• Work with business partners to understand directions and priorities to assure the delivery of information technology solutions
• Report and demonstrate the value of projects for the Customer Experience and Support Services areas
• Assist with budget planning and forecasting process for the all assets across the Customer Experience and Support Services areas (e.g., desktop engineering, field services, service desk, communication technologies, etc.,)
• Work closely with Finance, Accounting, End User Services, Supply Chain, and vendors for procurement process and issue resolution
• Manage communications for the TDS organization in order to ensure a consistent message is sent for both internal and external communications
• Facilitate interdepartmental communications and manage external communications
• Maximize collaboration, efficiency and creativity in the building and maintenance of consistent branding and identity for the Technology and Digital Solutions organization
• Drive and implement a program/process of regular, relevant communication to internal staff and the Stanford Health Care and School of Medicine communities
• Create templates for various types of communications including incident/crisis communications, technology introduction announcements, general communications, service management communications, etc.,
• Produce high quality content for inbound and outbound efforts
• Maintain close collaborative relationships and partner with key functional areas that require internal communications strategic planning, content development and implementation
• Create and manage metrics for the Customer Experience and Support Services areas

Education Qualifications

• BACHELOR'S DEGREE IN A WORK-RELATED DISCIPLINE/FIELD FROM AN ACCREDITED COLLEGE OR UNIVERSITY, OR EQUIVALENT PROFESSIONAL EXPERIENCE.

Experience Qualifications

• 2 YEARS OF PROGRESSIVELY RESPONSIBLE AND DIRECTLY RELATED WORK EXPERIENCE.
• Any Combination of Education and Experience in lieu of Education

Required Knowledge, Skills and Abilities

• Demonstrated focus on accuracy and high attention to detail.
• Knowledge of ITIL framework and Lean process improvement methodologies
• Strong understanding of SDLC, ITIL, and ITSM processes
• Knowledge and understanding of business requirements, technical designs/specifications and project implementations
• Knowledge and ability to assess business requirements, and provide production support and services
• Knowledge of structured analysis concepts, problem management concepts, and organizational analysis with a focus on information systems
• Knowledge and ability to analyze complex factors and select methods, techniques and evaluation criteria for the purpose of managing and planning technology systems
• Ability to lead and communicate effectively at all levels of the organization
• Ability to plan strategically both long-term and short-term
• Ability to work effectively with and manage vendors
• Strong knowledge of IT contracting, negotiating, organization development/change management, strategic planning, action planning for successful performance
• Demonstrated ability to work across a broad range of technologies to understand complex solutions
• Demonstrated ability to effectively coordinate multiple priorities in a dynamic environment
• Experience managing third party service providers, understanding and enforcing contractual obligations, and managing both operational and financial aspects of a THIRD-PARTY agreement.
• Writing, technical writing, and/or marketing communications experience, preferably in a technology or health care environment.
• Proficient with Microsoft Office Suite.
• Excellent communication and interpersonal skills, both verbal and written.
• Ability to collaborate effectively with a variety of cross functional teams.
• Strong follow-up skills; ability to organize project timelines and follow up with internal and external customer needs.
• Strong written and oral communication skills, including the ability to present ideas and suggestions clearly.
• Experience that demonstrates the ability to present highly technical information to the general public and medical community.
• Strong organizational skills; ability to accomplish multiple tasks within the agreed upon time-frame.
• Able to work both independently to complete tasks and respond to department requests as well as collaborate with others to utilize resources and knowledge in identifying effective solutions.
• Experience with Service Management

These principles apply to ALL employees:
SHC Commitment to Providing an Exceptional Patient & Family Experience
Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.
You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $49.19 - $63.95 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.