Masters India IT Solutions is a growing FinTech SaaS firm, serving over 1500+ enterprises. We are proud to be Great Place To Work – Certified™, reflecting our commitment to building a positive, growth-oriented workplace culture.
Masters India is one of the biggest GST Suvidha Providers (GSP) appointed by the Goods and Services Tax Network (GSTN) of Government of India since 2017. Our mission is to build intuitive software solutions that simplify complex challenges faced by businesses across industries. We are fulfilling this mission by offering tax and financial automation products to enterprises.
Masters India IT Solutions is part of the 45-year-old Masters India Group, which has a diversified presence across Manufacturing, Healthcare, Hospitality, and IT, with an aggregate turnover of INR 1000+ Crores.
Job DescriptionWe are looking for a TDS Customer Success Executive who will act as the primary point of contact for clients, handling TDS-related queries, payroll compliance support, and customer communication. The role requires strong client-handling skills along with a working understanding of TDS processes and statutory compliance.
Key Responsibilities
* Handle client queries related to TDS, payroll, and statutory compliance via calls, emails, and tickets
* Provide timely and accurate resolutions to customer issues
* Support clients on TDS filings, challans, Form 24Q / 26Q, Form 16/16A, and related processes
* Maintain proper documentation of client interactions and resolutions in CRM/ticketing tools
* Ensure high levels of customer satisfaction and service quality
* Follow up on pending client actions and ensure closure within defined TATs
Preferred Candidate Profile
* Experience in CA firms, or payroll companies
* Candidates with a client-facing mindset and problem-solving attitude
* Graduate in Commerce / Accounts (B.Com preferred)
* 1–3 years of experience in TDS, compliance, customer support, or client servicing
* Basic understanding of TDS compliance
* Strong verbal and written communication skills
* Comfortable handling multiple client queries and deadlines
* Working knowledge of Excel
Top Skills
What We Do
Masters India is a GST Suvidha Provider (GSP) appointed by Goods and Services Tax Network (GSTN), a Government of India enterprise. Our mission is to build intuitive software solutions for complex problems faced by businesses across the globe. We are fulfilling our mission by offering tax and financial automation products to enterprises. Most enterprises today use an ERP designed to turbocharge their business, yet, compliance work is still done manually on spreadsheets and through government portal, which fails to meet the most demanding requirements of a modern enterprise. We, therefore, offer advance compliance automation solutions to enterprises that reduce their compliance work, increase work accuracy and improve ease of doing. We have already successfully processed 6 million plus sales invoices, 2 million plus e-way bills and have helped file billions in taxes
