TDI – Production Support Lead – Securities Services Tech - VP

Details of the Division and Team:    

Securities provides custody and clearing, asset servicing, securities financing and liquidity services in more than 30 markets around the world. These are tailored to their specific requirements, leveraging our digital and data tools.

What we will offer you:         

A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

• Flexible benefits plan including virtual doctor consultation services

• Comprehensive leave benefits

• Gender Neutral Parental Leave

• Hybrid working arrangement

• 25 days of annual paid leave, plus public holiday

• A culture of continuous learning to aid progression

Your key responsibilities:

• Partner with, and influence, stakeholders globally from development, infrastructure and production on risk identification, remediation solutions, and managing change conflicts to build momentum in optimizing the processes, platforms across Production.

• Working as a regional or Functional Lead for a suite of applications in corporate banking technology.

• Lead the team in driving a culture of proactive continual improvement into the Production environment through automation of manual work, monitoring improvements and platform hygiene.

• Thought leadership with Continuous Service Improvement approach to resolve IT failings, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability by understanding emerging trends and proactively addressing them.

• Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues.

• Understand business workflows and make recommendations for improvements (directly in workflows and/or analytics)

• Assist in the development of long-term organizational strategy to improve production

• Track progress of strategic goals, monitor key performance indicators (KPIs) and provide periodic updates to senior management

• Collaborate with internal and external stakeholders to ensure alignment of tactical

• initiatives in production with business goals

• Provide data driven insights and reports to support decision making

• Promote a culture of continuous improvement and foster innovation within the organization

• Experience in defining and identifying SLO’s and measuring application services

• Experience in investing and driving SRE culture

Your skills and experience:

• Minimum 14 years of relevant hands-on experience in a production support banking environment predominantly in the Corporate Banking Custody space.

• Banking Domain knowledge with deep understanding of application Support, Development and complex IT infrastructure (UNIX, Database, Middleware, Cloud, Networking,  JMS,MQ etc.)

• Good understanding of most recent technologies, be it cloud (GCP, AWS, Azure), programming languages (Java, JavaScript, Python), databases (Oracle , Sql Server ,Postgres, Big Query).

• Excellent partnering and communication skills as well as stakeholder management combined with the ability to successfully navigate a complex organization, build strong relationships and work collaboratively with other teams.

• Able to constantly improve process and mechanism based on learning and feedback from various stakeholders.

• ITIL Practices with SRE knowledge and mindset.

• Proactive Service Management of all services provided across Businesses and Functions ensuring services are delivered in accordance with the agreed SLA.

• Analytical aptitude and strong attention to detail combined with high level of commitment and the ability to deliver high quality results within tight deadlines

• Data analysis and visualization experience and understanding, with ability to translate data analysis to extract meaningful commercial insights and visualize data to support decision making processes

• Excellent communication and interpersonal skills together with ability to explain complex concepts for non-technical stakeholders to understand

• Strong analytical and problem-solving skills

• Experience in project management and change management

• High degree of emotional intelligence and cultural awareness

• Result oriented with a focus on strategic outcomes

• Guide and drive customers, suppliers and partners. Make decisions which influence the success of projects and team objectives. Collaborates regularly with team members, users, cross-functional teams and customers. Engages to ensure that Customer’s/ Client’s needs are being met throughout.

• Works under general direction within a clear framework of accountability. Plans own work to meet given objectives. Ability to work independently and manage multiple priorities

• Communicates fluently, orally and in writing, and can present complex information to both technical and non-technical audiences. Plans, schedules, and monitors work to meet time and quality targets. Facilitates collaboration between stakeholders who share common objectives. Fully understands the importance of security to own work and the operation of the organization.

About us and our teams:

Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.

Deutsche Bank & Diversity

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.