TCS Field Engineer

At Nissan, we’re not just building cars, we’re revolutionizing mobility. We believe that every individual possesses a unique set of skills and passions that can be harnessed to drive innovation and shape the future of the automotive industry. Our global impact is fuelled by dedicated minds, crafting and delivering innovation since 1933. For over 90 years, our core belief in doing what others don’t has driven innovation and excitement for our customers, shaping Nissan into the business it is today. We are not just a company - we're a movement, pushing boundaries and embracing the spirit of “Defy Ordinary”.

We are now looking for a TCS Field Engineer, to join Nissan Germany.
 

The TCS Field Engineering is responsible for investigating concerns in the market, capturing key technical information, and generating concise reports. You will liaise closely with TCS Model Engineering and use tools such as Capture (warranty claim early detection tool) and Breakdown Call-Out Feeds in Central Europe (Germany, Benelux, France).
As a Field Engineer (FE), you will discuss concerns with local Techline engineers, dealer technicians, roadside assist technicians, and customers, as well as investigate vehicles and/or parts to clarify the concern. Using this information, you will document concerns in a technical report, using fact and data, and pass this information to the Model Engineering Group based in Cranfield.

Main tasks and responsibilities:

• Responsible for receiving and managing Capture early detection feeds in Central Europe (Germany, Benelux, France)
• Clarifying priority of concerns and gathering information from dealers, customers, etc.
• Coordinating investigations by the Techline Team of RBU based in Central Europe and reporting follow-up performance in Capture
• Supporting technical investigations on vehicles on a regular basis in the European market (on dealer sites) where required
   

What are we looking for:

• Strong vehicle knowledge and technical skills, including automotive workshop experience (e.g., RBU Flying Doctor)
• A high level of self-motivation, as well as the ability to motivate others both internally and externally
• Proven experience in concern analysis and problem solving
• Customer-oriented approach and ability to work autonomously with a clear focus on company and departmental objectives
• Proven ability to operate cross-functionally at all levels
• Strong English, German, and French written and verbal communication skills at all levels
• Strong data analysis skills
• Higher technical qualification / engineering degree
   

At Nissan, we believe that the differences among us – differences in race, gender, age, mindset, religion, people with disabilities and much more – make us stronger and equip us to better serve our customers and communities. We are committed to creating positive change that ensures transparency and inclusivity throughout the career journey, in order to build teams that create a sense of belonging for all members.