TCM Supervisor (3746)

Established in 1993, ncgCARE is the proud parent of a diverse network of seven behavioral healthcare organizations specializing in outpatient counseling, community-based counseling, and treatment foster care.

Through our network of providers, ncgCARE is leading the way to excellence in behavioral healthcare. We provide the foundation for our provider partners to succeed through innovation, service excellence, best practice development, and a strong commitment to our employees.

We are seeking a TCM Care manager Supervisor to provide administrative, clinical, and operational oversight to Tailored Care Management (TCM) staff serving Behavioral Health members in accordance with North Carolina Medicaid Tailored Care Management requirements, state and federal regulations, and organizational policies. The Supervisor ensures the provision of high-quality, person-centered care management services designed to address members’ behavioral health, physical health, pharmacy, unmet health-related resource needs, and social determinants of health.

• Provide direct supervision, guidance, coaching, and performance management to assigned TCM Care Managers and support staff.
• Ensure care management services are delivered in accordance with the NC Medicaid Tailored Care Management Provider Manual, organizational policies, and contractual requirements.
• Monitor staff caseloads, productivity, engagement expectations, outreach activities, documentation timeliness, and quality indicators.
• Review and approve assessments, care plans, transition documentation, and other required clinical documentation for accuracy, completeness, and compliance.
• Support staff in identifying and addressing members’ behavioral health, physical health, pharmacy, housing, transportation, food insecurity, employment, educational, and other social determinants of health needs.
• Ensure staff provide person-centered, trauma-informed, culturally competent, and recovery-oriented care management services.
• Participate in hiring, onboarding, orientation, and ongoing training of care management staff.
• Conduct routine supervision sessions, team meetings, audits, and performance evaluations in accordance with agency standards.

This description outlines the general scope and level of work for this role. It is not intended to include every duty or responsibility that may be required of employees in this position.

This role is compensated on a salaried basis, providing consistent earnings aligned with the responsibilities and expectations of the position.

Placement within the range is based on licensure level, education, and experience

• Supervise and support a team of Tailored Care Management (TCM) staff to ensure quality member care.
• Monitor caseloads, documentation, and performance to maintain compliance with NC Medicaid requirements.
• Provide coaching, training, and guidance to help staff succeed and grow professionally.
• Help ensure members receive person-centered support for behavioral health, physical health, and social needs such as housing, transportation, and food access.

• Lead, supervise, and support Tailored Care Management (TCM) staff to ensure high-quality care management services.
• Review and approve assessments, care plans, and documentation for accuracy, quality, and compliance.
• Monitor team productivity, caseloads, member engagement, and performance expectations.
• Recruit, train, coach, and evaluate staff while promoting person-centered, trauma-informed care.

• Active North Carolina license, provisional license, certificate, registration, or permit issued by the governing board regulating a human service profession required, including but not limited to LCSW/LCSWA, LCMHC/LCMHC-A, LCAS/LCAS-A, LMFT/LMFT-A, LPA, or Registered Nurse (RN).
• Minimum of three years of experience providing care management, case management, or care coordination to the population being served required.
• Minimum of one year of supervisory or leadership experience preferred.
• Knowledge of North Carolina Medicaid Tailored Care Management requirements, Behavioral Health systems, and care coordination practices required.
• Experience working with individuals diagnosed with serious mental illness, serious emotional disturbance, substance use disorders, or complex behavioral health needs preferred.
• Valid driver’s license, reliable transportation, and current automobile insurance required.
• Ability to travel within assigned service areas as needed.
• Proficiency in electronic health record systems, Microsoft Office applications, and care management platforms required
   

We are focused on creating a model where clinicians are supported, not overloaded. You’ll have the flexibility to shape your schedule, the support to maintain a steady caseload, and the opportunity to grow within a stable, mission-driven organization.

Beyond the engaging work, you'll also benefit from our competitive benefits package to support you and your loved ones, provide work/life balance, and invest in your future. The list below is for informational purposes only.

• Consumer-driven health plan coverage provided by Anthem
• Wellness: When you enroll in a medical plan, you get complete care support on your time through Sydney app (Anthem), with exclusive access to 24/7 access to licensed doctors, therapists, and psychiatrists.
• Health Savings Account (HSA) or Flex Spending Account (FSA)
• Two dental plan options available through Delta Dental, so you can choose the level of coverage that fits your needs and budget.
• Affordable vision plan available through EyeMed to keep your eyes healthy and your vision sharp.
• An optional Dependent Care Flexible Spending Account to reimburse yourself on a pre-tax basis for childcare.
• Generous paid time off
• 401k or Roth IRA Retirement Programs administered by Empower
• Financial planning and education services at no cost to you
• Voluntary supplemental benefits (Accident, Critical Illness, Short-Term Disability)
• Educational Assistance (your position, date of hire and years of service determine your eligibility)
• Licensure Residency Program for Full-time Clinical Staff
• Advancement and Career Development Opportunities

Legal Notice:

We are an equal opportunity employer. Employment is at-will and contingent upon successful completion of background checks and credential verification. We participate in E-Verify to confirm employment eligibility in the United States. Reasonable accommodations are available upon request in accordance with the Americans with Disabilities Act (ADA). Must be authorized to work in the United States. Compensation varies based on licensure, experience, and caseload. ncgCARE and all partner affiliates maintain a drug-free workplace.