Position Summary:
Active member of the Targeted Case Management Unit within the Philadelphia Office of Mental Health. Provides Adult and Children Targeted Case Management (TCM) Units located in various Community Mental Health Centers and Specialized Agencies with technical assistance and support pertaining to identified problems and issues that may need to be addressed on an individual, agency or systemwide basis. Involved with a variety of “specialized" projects that pertain directly /indirectly to TCM service development across the developing Behavioral Health system. Performs liaison role to other City and/or State departments (i.e > IDS/ODP, OSH, OMHSAS, Prisons/Courts, DHS, etc) as it pertains to TCM initiatives and functions.
Duties and Responsibilities:
- Provide active daily support to peers in the TCM Unit.
- Advisor to the agencies on agency specific activities related to the Targeted Case Management rules and regulations as determined by DPW and adopted by the Philadelphia Office of Mental Health
- Provide TCMs, Supervisors and Directors within our provider network with technical assistance and support with regard to identified problems and issues that may need to be addressed on an individual or agency basis.
- Provide agency specific, skill enhancement training and technical assistance through “modeling” techniques in their direct service environment.
- Provide technical assistance regarding the unified service plan and the complementary unified service planning process.
- Assist agencies in the acquisition of special types of assessments for clients, special service need configurations, service delivery case review sessions, team meeting observations or by special request of the agency.
- Attend training sessions to provide TCMs with the opportunity to provide feedback on systems issues and impact current information that will be relevant to their daily activities.
- Perform liaison functions to City and/or State departments as it pertains to TCM initiatives and functions, assuring adequate representation of the Philadelphia model of service provision and system expectations.
- Provides clinical support and guidance on outreach efforts and client specific interventions being provided by unit members.
- Coordinates all child related planning for TCM. Responsible for coordinating the Children's Supervisor meetings and the Basic Orientation Training for the children case managers.
- Participates on CBH children’s planning workgroup and works with a community committee with links to the schools.
- Serves as our liaison with the Centers of Excellence for Autism, as we relate to the CBH unit that oversees that project
- Responsible for the coordination and writing of the program standards for the children’s BCM programs
- Complete applications for and perform linkages to needed services, benefits, and entitlements.
- Other duties as assigned or delegated.
Skills Required:
Working knowledge of the Philadelphia TCM system as well as the developing Behavioral Health Care components. Direct experience as a case manager and/or supervisor a major plus. Well versed in the DBHIDS Practice Guidelines, Philadelphia Mental Health system CSP/CAASP components - locations, types, accessibility, criteria, etc. A clear understanding of the TCM rules and regulations (both a county and state perspective/expectation) for service provision from the provider agencies
Ability to develop and execute trainings/technical assistance learning opportunities relevant/relative to case management (adult/child) initiatives.
Clinical, assessment/evaluation skills particularly as it relates to TCM are required.
Flexible, personable style, with strong verbal and written communication skills is recommended. Knowledge of computers (Microsoft Office applications) a plus.
Education and Experience:
Individuals with mental health lived experience are encouraged to apply. Minimum of a Bachelors Degree in the Health Care field and five (5) years direct experience with TCM in the Philadelphia Mental Health System. Masters degree preferred.
Equal Opportunity Employment:
PMHCC, Inc. is committed to equal opportunity. It is our policy to support equal employment for all employees and applicants without regard to race, religion, color, sex, sexual preferences, age, national origin, disability, behavioral health status, military status or any other characteristic protected by law.
Americans with Disabilities Act:
Employees as well as applicants who are currently, or become disabled, must be able to perform the functions of the job with either reasonable accommodation or unaided. PMHCC, Inc. will examine reasonable accommodations on a case-by-case basis in accordance with the law.
Skills Required
- Minimum of a Bachelors Degree in the Health Care field
- Five years direct experience with TCM in the Philadelphia Mental Health System
- Masters degree preferred
What We Do
PMHCC, a not-for-profit organization, began as The Philadelphia Mental Health Care Corporation in 1987 for the City of Philadelphia in order to implement a major grant from the Robert Wood Johnson Foundation's Program for Chronic Mental Illness. One of nine national grants, the funding was to assist the Philadelphia Office of Mental Health realize its vision for a unified mental health system to provide affordable housing, effective case management, and a broad range of psychosocial and vocational programs for people with mental illness. The objective included consolidating funding in a managed behavioral healthcare model. Over the years PMHCC's activities and responsibilities have broadened so that PMHCC serves as a major human services systems management company in support of several City of Philadelphia departments, while maintaining its core commitment to public behavioral health programs. Today, PMHCC makes a major contribution to Philadelphia's citizens by serving as an umbrella organization for special programs and initiatives, and providing critical administrative services to mental health, substance abuse, intellectual disabilities, human services, special health and related city offices and health programs.
