Job Description:
Job Summary:
We are seeking a dedicated and detail-oriented Tax Support Specialist to join our team. This role is a unique combination of providing exceptional support by responding to customer tickets and conducting thorough tax research. The ideal candidate will have a strong background in customer service and a solid understanding of tax regulations and compliance.
Key Responsibilities:
- Respond to customer inquiries and support tickets in a timely and professional manner.
- Provide accurate and comprehensive solutions to customer issues related to tax matters.
- Conduct in-depth tax research to resolve complex tax-related queries and provide detailed explanations to customers.
- Stay updated with the latest tax laws, regulations, and compliance requirements.
- Collaborate with other departments to ensure consistent and accurate information is provided to customers.
- Document and maintain records of customer interactions and tax research findings.
- Assist in the development and improvement of support processes and resources.
Qualifications:
- Proven experience in customer support or a similar role.
- Strong knowledge of tax regulations and compliance.
- Excellent communication and interpersonal skills.
- Ability to handle multiple tasks and prioritize effectively.
- Strong analytical and problem-solving skills.
- Proficiency in using support ticketing systems and tax research tools.
Preferred Qualifications:
- Experience with tax software and support ticketing systems.
- Familiarity with various tax jurisdictions and tax laws.
EDUCATION AND TRAINING:
- Bachelor’s degree in accounting, Taxation, Finance, data science or similar degree required
- Obtained or actively pursuing one or more of the following: Juris Doctorate (J.D.), master’s in taxation, MBA, CMI or CPA certification (active or inactive) preferred.
- O Series certification preferred
- Two (2) plus years in a multi-jurisdictional environment with emphasis on Indirect Tax
- Strong experience with research tools such as CCH, Lexis-Nexis, BNA, RIA, etc.
- Industry or consulting experience a plus.
- Experience with Vertex or other tax engines a plus
- Or equivalent combination of education and/or experience
Pay Transparency Statement:
Base pay offered to new hires may vary based upon factors including relevant industry and job-related skills and experience, geographic location, and business needs.* The range displayed does not encompass the full potential of the role, which allows for further growth and career progression.
In addition, as a part of our total compensation package, this role may be eligible for the Vertex Bonus Plan (VOB), a role-specific sales commission/bonus, and/or equity grants.
Learn more about Life at Vertex and connect with your recruiter for more details regarding Vertex's compensation and benefit programs.
*In no case will your pay fall below applicable local minimum wage requirements.
Vertex, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vertex, Inc. and has not been reviewed or approved by Vertex, Inc..
-
Leave & Time Off Breadth — Flexible time off, including unlimited vacation for some roles, paid volunteer time, bereavement leave, sabbaticals, and observed holidays is emphasized. Occasional company shutdowns further expand time-away options.
-
Parental & Family Support — Benefits span paid parental leave, adoption assistance, childcare support, fertility benefits, and structured return-to-work programs. Backup care and daycare tuition discounts reinforce family-focused support.
-
Retirement Support — A 401(k) with employer matching and immediate vesting anchors long-term savings. Profit sharing and defined contribution programs complement financial security offerings.
Vertex, Inc. Insights
Similar Jobs
What We Do
The Trusted Leader in Tax Technology. We're Vertex (VERX). A pioneer in tax automation for more than 45 years. We proudly serve over 4,000 customers worldwide with distinction and provide comprehensive tax solutions that enable global businesses to transact, comply, and grow with confidence. Our collaborative, friendly culture is the foundation of everything we do and who we are. We're proud to be an employer guided by a common purpose by building trusted relationships at work, in business and in our communities. We strive to be a values-driven employer of choice who attracts, retains, and inspires talented professionals to achieve their full potential. We employ over 1,500 full-time professionals across three continents: US, Europe, and Brazil. Our software, content, and services address the increasing complexities of global commerce and compliance by reducing friction, enhancing transparency and enabling greater confidence in meeting indirect tax obligations. As a result, our software is ubiquitous within our customers’ business systems, touching nearly every line item of every transaction that an enterprise can conduct. Our software is fueled by over 300 million data-driven effective tax rules and supports indirect tax compliance in more than 19,000 jurisdictions worldwide. We partner with the world’s most respected companies and harness their strengths to deliver the best tax technology solution to businesses across the globe. We integrate with key technology partners that span ERP, CRM, procurement, billing, POS and e-commerce platforms. We also work closely with over 50 tax, accounting and consulting firms to provide the integrated tax technology solutions.
Why Work With Us
Innovative, agile, and growth-minded professionals thrive at Vertex. Our remote-first culture offers flexibility and connection, while our focus on indirect tax technology and global expansion creates real impact. With leadership development and a strong emphasis on well-being, careers flourish here.
Gallery
