At Diversey – A Solenis Company, we are committed to delivering cutting-edge hygiene, infection prevention, and cleaning solutions that protect and care for people and the planet.
Are you a passionate people leader with a strong technical background and a commitment to delivering exceptional customer service? We're looking for an experienced TASKI Team Manager to lead, develop, and inspire our engineering team while driving operational excellence and customer satisfaction.
This is an exciting opportunity to play a key role in shaping team performance, developing talent, and ensuring industry-leading technical support for our customers.
About the RoleAs the TASKI Team Manager, you will be responsible for leading and supporting the TASKI engineering team through coaching, training, mentoring, and performance management. You will ensure the delivery of high-quality technical service to both internal and external customers while driving efficiency, productivity, and service excellence.
Working closely with Technical Customer Service, Planning, and Global Technical Support teams, you will help establish best practices, optimize resources, and achieve key business objectives.
Key ResponsibilitiesLeadership & Team Development- Lead, coach, mentor, and develop the TASKI engineering team.
- Set clear performance standards and foster a culture of service excellence.
- Manage recruitment activities and support onboarding of new team members.
- Identify development opportunities and create growth plans for team members.
- Effectively manage team performance and resolve conflict constructively.
- Align resources to achieve business goals and customer commitments.
- Take ownership of team performance, outcomes, and results.
- Work closely with Planning teams to maximise efficiency and productivity.
- Promote and monitor the use of remote diagnostics and remote fix solutions.
- Source and manage contractors to ensure OTIF (On Time In Full) and quality targets are achieved.
- Monitor stock levels and reorder points (ROPs) within Amber Park.
- Support the Technical Customer Service Lead with operational and technical activities.
- Liaise with Global Technical Support (GTS) to ensure technical updates, new products, and spare parts information are effectively communicated and trained into the team.
- Analyse KPIs, budgets, and business performance data, implementing action plans to drive continuous improvement.
✅ Proven experience in leading and developing technical or engineering teams.
✅ Strong focus on delivering exceptional customer service and service excellence.
✅ Excellent problem-solving skills with the ability to proactively identify and implement solutions.
✅ Ability to analyse business performance, manage budgets, and drive operational improvements.
✅ Strong communication and relationship-building skills with the ability to engage effectively with colleagues, customers, and stakeholders at all levels.
✅ Experience managing conflict positively and achieving win-win outcomes.
✅ Ability to work collaboratively across departments and influence teams to achieve common objectives.
Why Join Us?- Opportunity to lead a high-performing technical team.
- Play a key role in shaping service excellence and customer satisfaction.
- Work within a collaborative and supportive environment.
- Access to professional development and leadership growth opportunities.
- Be part of an organisation committed to innovation, quality, and continuous improvement.
At Diversey, a Solenis Company We are relentlessly pursuing our purpose to go beyond clean to take care of what’s precious. In today’s world of increasing resource scarcity - including water, energy, materials, and labour - we need to achieve more with less for the well-being of today’s generations and for future generations. We stand behind every committed leader and employee of our customers, across all levels of the organisation. We stand with the buyer, the chef, the building service contractor, the food processing manager, the nurse, the doctor, dairy processor, the hotel cleaner, head teacher, the store manager and many more who understand that hygiene and infection prevention are imperative to their business, their customers, their reputation, and the environment.
Skills Required
- Proven experience leading and developing technical or engineering teams
- Strong focus on delivering exceptional customer service and service excellence
- Excellent problem-solving skills with ability to proactively identify and implement solutions
- Ability to analyse business performance, manage budgets, and drive operational improvements
- Strong communication and relationship-building skills to engage colleagues, customers, and stakeholders
- Experience managing conflict positively and achieving win-win outcomes
- Ability to work collaboratively across departments and influence teams to achieve objectives
- Monitor stock levels and reorder points (ROPs) within Amber Park
Solenis Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Solenis and has not been reviewed or approved by Solenis.
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Healthcare Strength — Healthcare coverage includes medical, dental and vision options, and a 90/10 plan is available in at least one location. Wellness tools and plan variety indicate competitive medical support.
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Retirement Support — Retirement programs include a 401(k) with employer match and tenure-linked contributions, alongside company-funded pension elements in some regions. These components suggest meaningful long-term savings support.
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Wellbeing & Lifestyle Benefits — Wellbeing initiatives span physical, emotional, social and financial health via a global EAP and a wellness platform with activity-based rewards. Site-specific amenities such as gyms, recreation and creche services further reinforce lifestyle support.
Solenis Insights
What We Do
Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents. Solenis is a 2024 Best Managed Company Gold Standard honoree, recognized four years in a row. For additional information about Solenis, please visit www.solenis.com or follow us on social media
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