Talent Partner

Talent Partner (Operations & Customer Success)

Fixed term contract
Hybrid in London or Leeds, United Kingdom

Imagine a world where every small business has the power to thrive. That's the world we're building at iwoca. Small businesses aren't just statistics – they're the heartbeat of our communities, the character of our high streets, and the engine of our economy. Since 2012, we've revolutionised how these businesses access finance, turning what was once a lengthy, frustrating process into something remarkable: funding that's fast, flexible, and actually works for modern businesses.

Our impact speaks for itself: we've provided billions in funding to more than 150,000 businesses across Europe, making us one of the continent's leading fintech innovators. But we're just getting started. Our mission? To empower one million businesses with the financial tools they deserve.

We combine cutting-edge technology and data science with genuine human understanding to make finance feel less like a barrier and more like a superpower. Whether it's managing cash flow or seizing unexpected opportunities, we ensure businesses get the funds they need – often within minutes.

We are looking for an experienced Talent Partner to join our People Operations team. This is a 12 month fixed term contract.

The role will include:

• Full life cycle recruitment for our UK Operations teams hiring in high volumes for Account Managers, Credit Analysts, Collections Managers, FinCrime Analysts and more. You’ll be managing the end-to-end recruitment process, from salary benchmarking, candidate sourcing, screening interviews, tech tests, interviews, debriefs, offers, negotiations, acceptance, and pre-onboarding. You will collect and share feedback at each stage.

• Stakeholder partnership: Partnering with hiring managers and senior leaders to understand job needs, write job descriptions, advise on the best hiring strategies, and ensure smooth interview processes for the hiring team and the candidates.

• Improving processes: Regularly reviewing and refining recruitment methods, using data to confirm techniques that boost efficiency, minimise bias and enhance the candidate experience.

The People Operations team mission is to help iwoca attract, develop, and retain top talent. There are six other Talent Partners in our recruitment team, and we use tools like Ashby, LinkedIn Recruiter and Otta to source great talent and manage our pipelines. We’re progressive, innovative, data-driven, and are always pushing for a higher bar, to improve the standards in clear and measurable ways.

We need candidates with:

• A track record building top-quality customer operations teams (Account Managers, Customer Success, Credit Analysts..)with a proven ability to hire at high volumes and a rapid pace.

• An Applicant Tracking System (ATS) superuser (ideally with Ashby experience).

• Emotional intelligence; you ask insightful questions, listen carefully, show empathy, and build good relationships with candidates and stakeholders.

• Highly organised, pragmatic, and able to prioritise effectively.

• Ability to identify better ways to source candidates and are willing to “test and learn” from new approaches, showing patience and flexibility in adapting to the results.

We expect to pay from £45,000 - £60,000 for this role. But, we’re open-minded, so definitely include your salary goals with your application. We routinely benchmark salaries against market rates, and run quarterly performance and salary reviews.

At iwoca, we prioritise a culture of learning, growth, and support, and invest in the professional development of our team members. We value thought and skill diversity, and encourage you to explore new areas of interest to help us innovate and improve our products and services.

We put a lot of effort into making iwoca a great place to work:

• Offices in London, Leeds, and Frankfurt with plenty of drinks and snacks.

• Events and clubs, like bingo, comedy nights, yoga classes, football, etc.

• Flexible working hours

• Medical insurance from Vitality, including discounted gym membership

• A private GP service (separate from Vitality) for you, your partner, and your dependents.

• 25 days’ holiday, an extra day off for your birthday, the option to buy or sell an additional five days of annual leave, and unlimited unpaid leave

• A one-month, fully paid sabbatical after four years.

• Instant access to external counselling and therapy sessions for team members that need emotional or mental health support.

• 3% Pension contributions on total earnings

• An employee equity incentive scheme

• Generous parental leave and a nursery tax benefit scheme to help you save money.

• Electric car scheme and cycle to work scheme

• Two company retreats a year, we’ve been to France, Italy, Spain, and further afield.

And to make sure we all keep learning, we offer:

• A learning and development budget for everyone.

• Company-wide talks with internal and external speakers.

• Access to learning platforms like Treehouse.