Join our Talent Operations team as a Talent Operations Executive and play a key role in delivering exceptional talent engagement, influencer partnerships and operational excellence across high-profile campaigns and brand initiatives.
About the Role
We are looking for a Talent Operations Executive to join our Communications team and act as the central point of contact for digital talent activation across the business.
It plays a critical role in supporting and optimising talent strategies across all divisions, ensuring that activations are data-led, measurable, and commercially effective.
Working cross-functionally with PR & Talent Executives across divisions (e.g. Fashion, Beauty), alongside Marketing and Digital teams including Paid Media, Affiliates, and SEO, you will bring a quantitative lens to talent performance, enabling smarter decision-making and stronger ROI.
Key responsibilities:
- Act as the central internal contact for digital talent activations across all divisions
- Own and manage all talent reporting and performance analysis, using internal and external tools.
- Collaborate with Marketing, Paid Media, Affiliates, SEO and broader Digital teams
- Build and maintain robust trackers, reporting tools and campaign calendars
- Identify tools, innovations and best-in-class measurement approaches
This role requires flexibility across weekend, early morning & evening photoshoots, as required by the business.
Depending on your role, you may be fully on-site or have a mix of on-site and home working – this is what we refer to as ‘Hybrid’. Our hybrid working policy allows colleagues to work from home for part of the week, with a minimum of three days on-site, depending on business needs.
Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.
About You
You are a highly organised, analytical and proactive individual with a strong interest in data, digital performance, and the evolving talent landscape.
To be successful, you will have:
- Demonstrate flexibility and adaptability in response to changing priorities
- Bring strong experience in managing internal and external stakeholders, ensuring consistent communication across teams
- Have excellent analytical, communication, coordination, and planning skills
- Possess a solid understanding of PR channels, influencer marketing, and social media, within a performance-driven context
- Be available for weekend, early morning & evening photoshoots, as required by the business
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.
Additional Information:
Time Type:
PermanentDepartment:
Corporate Communications (Francesco Girone)Skills Required
- Minimum of three years' experience within talent, influencer marketing, PR, communications or a related field
- Strong knowledge of influencer marketing, social media platforms and the evolving digital talent landscape
- Excellent planning, coordination and organisational skills with ability to manage multiple projects and deadlines
- Strong communication and analytical skills; ability to turn insights into action
- Flexibility to work weekends, early mornings and evenings for photoshoots as required
- Experience maintaining talent databases, trackers, reports and project documentation
- Ability to build and maintain relationships with talent, agencies, brand partners and internal stakeholders
What We Do
As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to serve the needs and aspirations of our customers, to create new stories and bring moments of delight. Whomever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy, and care. #TogetherHarrods Open since 1834 by Charles Henry Harrod and now owned by Qatar Holding Authority, we are truly unique - a house of maisons, a modern atelier, a workshop of wonders, a convener, patron and celebrator of the world’s finest. Known around the world as one of the great luxury emporiums, we offer a transformative experience to customers who know that true value of exceptional goods and services lies beyond price. We are committed to excellence and artistry, inspired to reinvent and surprise, ensuring our position as a leader in the category. Our people are our strength - their unique personalities and their desire to exceed expectations are what enables us to make the impossible possible for our customers. Our customers are at the heart of our success. They’re the reason we exist, and we never forget it. And we’re always looking for new exceptional people who want to connect to them, to delight them and to become part of our story
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