The Talent Operations Advisor I is a critical role in helping future associates join the Acosta Group. Your focus is to create a seamless onboarding experience by providing exceptional high-volume support while applying superior associate-focus, communication and organizational skills. You will field questions that range in level of difficulty from candidates and internal partners, and this is where you thrive! You are a person that enjoys helping other people, resolving challenges and appreciates the variety that this opportunity brings. You have strong attention to detail, thrive in a fast-paced environment and you are laser focused on delivering a positive associate experience.
Responsibilities- Serve as the first point-of-contact for future associates resolving their questions related to their outstanding onboarding journey tasks such as I-9, required trainings, and access issues. Ensure a positive candidate experience, acting as the future associates guide through the process.
- Use case management tool to record inquires and respond to inquiries within the defined Service Level Agreements (SLAs)
- Partner with the Talent Acquisition team to ensure end to end process of redeployments of talent are successful
- Seek guidance or escalate more complex and/or confidential inquires/requests to higher level functional support
- Maintain confidentiality of department and associate information according to established practices
- Meet and exceed metrics and Service Level Agreements (SLAs) where applicable
- Perform other duties as required and/or assigned.
Minimum Qualifications-Education and Experience:
- Associate degree
- Associate's degree in human resources, Business or related field or equivalent education and experience
- Minimum 1+ year experience in a customer service or customer support role
Minimum Qualifications-Knowledge, Skills and Abilities
- Experience with I-9 (Required)
- Experience with E-Verify and USCIS guidelines (Required)
- An associate first mindset with dedication to internal customer service and company culture
- Verbal and written communication skills; demonstrated ability to work effectively with peers, management, teammate and candidates
- Strong organizational and time management skills
- Attention to detail
- Ability to manage expectations, process and multiple projects simultaneously
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About UsSkills Required
- Associate degree in Human Resources, Business, or related field or equivalent education and experience
- Minimum 1+ year experience in a customer service or customer support role
- Experience with I-9
- Experience with E-Verify and USCIS guidelines
- Experience using case management tools to log and respond to inquiries
- Strong verbal and written communication skills
- Strong organizational and time management skills
- Attention to detail
- Ability to manage expectations, processes, and multiple projects simultaneously
- Maintain confidentiality of department and associate information
What We Do
Acosta is an integrated sales and marketing services provider that enables consumer packaged goods brands and retailers to win in the modern marketplace by delivering progressive solutions and exceptional service. With more than 90 years of experience, Acosta understands evolving consumer needs and helps its clients and customers stay a step ahead, fueling their accelerated performance. For more information, please visit www.acosta.com.
