The Talent Operations Advisor I is a critical role in helping future associates join the Acosta Group. Your focus is to create a seamless onboarding experience by providing exceptional high-volume support while applying superior associate-focus, communication and organizational skills. You will field questions that range in level of difficulty from candidates and internal partners, and this is where you thrive! You are a person that enjoys helping other people, resolving challenges and appreciates the variety that this opportunity brings. You have strong attention to detail, thrive in a fast-paced environment and you are laser focused on delivering a positive associate experience.
- Serve as the first point-of-contact for future associates resolving their questions related to their outstanding onboarding journey tasks such as I-9, Background consent, required trainings, and access issues. Ensure a positive candidate experience, acting as the future associates guide through the process.
- Use case management tool to record inquires and respond to inquiries within the defined Service Level Agreements (SLAs)
- Assist Talent Acquisition team to review job profiles and open requisitions as needed
- Partner with the Talent Acquisition team to ensure end to end process of redeployments of talent are successful
- Seek guidance or escalate more complex and/or confidential inquires/requests to higher level functional support
- Maintain confidentiality of department and associate information according to established practices
- Meet and exceed metrics and Service Level Agreements (SLAs) where applicable
- Perform other duties as required and/or assigned.
- Associates degree in Human Resources, Business or related field or equivalent education and experience
- Minimum 1+ year experience in a customer service or customer support role
Minimum Qualifications-Knowledge, Skills and Abilities
- An associate first mindset with dedication to internal customer service and company culture
- Strong verbal and written communication skills; demonstrated ability to work effectively with peers, management, teammate and candidates
- Strong organizational and time management skills
- Strong attention to detail
- Ability to manage expectations, process and multiple projects simultaneously
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Skills Required
- Associate degree in Human Resources, Business, or related field or equivalent education and experience
- Minimum 1+ year experience in a customer service or customer support role
- Experience using a case management tool or similar CRM to record and respond to inquiries
- Strong verbal and written communication skills
- Strong organizational and time management skills
- Strong attention to detail
- Ability to manage expectations, processes, and multiple projects simultaneously
- Ability to meet and exceed metrics and Service Level Agreements (SLAs)
- Maintain confidentiality of department and associate information
What We Do
Acosta Group fuses storied expertise, unmatched connectivity and advanced insight to accelerate brand growth – everywhere you sell. Our collective of the most trusted retail, marketing and foodservice agencies is reimagining how people connect with brands at every point in the consumer journey. Comprised of Acosta, ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services and Product Connections, Acosta Group understands and anticipates evolving consumer needs, fueling accelerated performance to connect tomorrow's commerce today. The collective delivers end-to-end solutions, including headquarter sales services, omnichannel retail solutions, assisted sales and training, integrated marketing, foodservice sales enablement and culinary solutions, and the most advanced data and insights.
