We are looking for an experienced and people-focused Talent Manager to lead a team of Talent Management Executives responsible for booking and managing promotional staff across a wide range of brand activation campaigns, including roadshows, experiential activity and PR campaigns.
This is not an HR or traditional Talent Acquisition role. The focus is on the day-to-day operational management of a team responsible for delivering campaign staffing requirements, ensuring the right promotional staff are booked for the right campaigns, targets are achieved and high standards of quality and service are maintained.
Managing a team of around five Talent Management Executives, you will be responsible for overseeing campaign fulfilment, monitoring team performance, coaching and developing your team, and ensuring an excellent experience for both our clients and contractor network.
This is a fast-paced, target-driven role that would suit an experienced team leader or manager from a staffing, resourcing, bookings, workforce planning, recruitment operations or agency environment. You will need strong leadership and organisational skills, a commercial mindset and the ability to manage competing priorities while maintaining high standards.
About us
N2O is an award winning brand activation marketing agency. We win fans for brands, wherever they are through creative brand experiences that engage the right consumers, at the right time – at home, in store, out of home or online. We work across FMCG, retail, health and beauty and luxury goods.
RequirementsCampaign Delivery
- Oversee the successful fulfilment of campaign staffing requirements.
- Ensure work is effectively prioritised, planned and allocated across the team.
- Monitor booking activity and performance data to maintain high fulfilment and quality standards.
- Liaise with Campaign Management teams to understand campaign briefs, objectives and budgets.
- Ensure vacant campaign shifts are filled with the most suitable contractors.
Contractor Management
- Review and quality-check contractor bookings and suitability.
- Provide constructive feedback to contractors to encourage continuous improvement.
- Support and guide new contractors and those requiring additional coaching.
- Manage self-booking approvals, ensuring contractors match campaign requirements.
- Work closely with Quality Assurance teams to address performance concerns.
Operational Excellence
- Produce accurate reports and performance updates for senior management.
- Manage team rotas and holiday planning to maintain service levels.
- Contribute ideas and recommendations to improve systems, processes and contractor experience.
- Actively challenge existing ways of working and implement improvements.
- Act as a positive ambassador for both N2O and our clients.
- Proven experience managing and leading high-performing teams in an office environment (essential).
- Strong coaching, mentoring and people development skills.
- Experience managing performance, attendance and employee relations matters.
- Excellent communication and relationship-building skills.
- Strong organisational skills with the ability to prioritise multiple deadlines in a fast-paced environment.
- Confident working with systems and technology, including Microsoft Outlook, Word and Excel.
- Strong customer service and stakeholder management experience.
- Excellent verbal and written English communication skills.
- Ability to make decisions independently and solve problems effectively.
- Positive, adaptable mindset with a focus on continuous improvement and change.
- Ability to remain calm and effective under pressure.
Benefits
- Salary £30,000 - £35,000 gross per annum depending on experience plus bonus
- 23 days annual leave plus bank holidays increasing each completed year to 3
- Flex buy/ sell holiday scheme
- Life Assurance
- Retail Discount Scheme
- Employee Assistance and Wellbeing Programmes
- Digital 24/7 GP Service available from Day 1
- Free private medical and dental healthcare after 2 years of service.
- Salary Sacrifice pension/ cycle to work and car lease schemes
- Season Ticket Loans.
- Our Head Office location has multiple perks including a free onsite gym, free breakfasts, free parking, and an onsite cafe.
Skills Required
- Proven experience managing and leading high-performing teams.
- Strong coaching, mentoring and people development skills.
- Experience managing recruitment, attendance, performance and employee relations matters.
- Excellent communication and relationship-building skills.
- Strong organisational skills with the ability to prioritise multiple deadlines in a fast-paced environment.
- Confident working with systems and technology, including Microsoft Outlook, Word and Excel.
- Strong customer service and stakeholder management experience.
- Excellent verbal and written English communication skills.
- Ability to make decisions independently and solve problems effectively.
- Positive, adaptable mindset with a focus on continuous improvement and change.
- Ability to remain calm and effective under pressure.
What We Do
N2O is a leading Creative Brand Experience Agency known for transforming customers into passionate brand advocates through innovative and immersive experiences. With expertise spanning Brand Experience, Retail, and Social Media & Influencer Marketing, we excel at turning strategic insights into data-driven, bespoke campaigns that captivate and engage target audiences. Our full-service, in-house team of experts, renowned for their strategic insight, award-winning creativity, and flawless execution capabilities, make us the agency of choice for brands seeking to go beyond the ordinary. Get in touch on our website to find out how we can help your brand.
