Make a meaningful difference to patients around the world. At Edwards Lifesciences facilities around the world, our Manufacturing teams create the tools, technologies, and devices that transform patients’ lives. As part of our sewing, assembly, delivery, and distribution teams, your attention to detail and commitment to continuous improvement will help us turn innovative ideas into reality. Your purpose-driven work will help leave lasting and positive impacts on patient lives.
The Role
This position will enable a best in class employee experience through subject matter expertise, consultation, and service delivery for the assigned function. This includes the implementation, delivery, and management of innovative HR solutions. This role is an escalation point for the HRS Representative (Tier 1) to provide specialist expertise to triage and resolve HR cases. This role works directly with people leaders, employees, and the HRBP function to meet human resources needs and provides inputs to program design
How Will You Make An Impact?
- Optimise program development across multiple pillars to improve the employee experience, balanced with function-specific needs and drivers. Provide recommendations, alternative solutions and insights to Functional Team Leaders to continuously improve HR Knowledge Base and Case Management content
- Lead in the implementation and delivery of end-to-end solutions to provide a best in class employee experience for assigned HRS pillar (Talent Management & Learning). Possess skills and experience to provide solutions across multiple pillars.
- Lead in the continuous improvement and champion overall continuous improvement processes (e.g., to reduce inquiry volume, reduce task execution turnaround time).
- Engage with third-party providers to establish, develop, and review the suite of services, and ensure that third-party vendors adhere to established service level agreements.
- Address escalated complex inquiries and act as reviewer/approver of transactions, as applicable. Provide coaching and guidance to lower level HRS team members.
- Consolidate team input for the development and delivery of moderately complex communication materials related to programs, plans, policies, processes.
- Perform audits and validations of transactions. Examine and verify data for accuracy and consistency.
- Proactively stay up to date on trends and developments, proactively providing ideas and recommendations to leaders regarding best practices and trends. Work to enhance the capability of self and team.
- Other incidental duties
What You will Need?
- Bachelor's Degree in related field
- 5 years work experience in Human Resources with relevant experience in managing HR processes for the assigned function Required
What Else We Look For?
- Relevant experience in multiple HR Solutions pillars
- Experience with interacting and supporting all levels of management is strongly preferred
- Experience managing HR system data and processes preferred
- Experience and understanding of HR enabling technologies (e.g., case management, employee and manager self-service) and how they work within a customer service business environment (ServiceNow preferred)
- Experience with an ERP system (Workday preferred)
- Experience with Microsoft tools and applications required
- Results-oriented mindset (high sense of urgency, determination, tenacity, etc.).
- Professional, high energy, engaging personality that comes across over the telephone.
- Highly articulate, well-developed, effective written and verbal communication skills.
- Extensive knowledge of standard business practices and professionalism in a customer service environment are essential
- Extensive specialised knowledge of end-to-end HR solutions in assigned function to deliver a best in class employee experience
- Possess a sense of urgency in solving customer requests to ensure timely resolution
- Understanding of HR enabling technologies and how they work within a customer service business environment
- Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control
Skills Required
- Bachelor's Degree in related field
- 5 years work experience in Human Resources managing HR processes for assigned function
- Experience with Microsoft tools and applications
- Experience in multiple HR Solutions pillars
- Experience supporting all levels of management
- Experience managing HR system data and processes
- Experience with HR enabling technologies (case management, employee and manager self-service)
- Experience with ServiceNow
- Experience with ERP system (Workday)
- Experience managing third-party providers and SLAs
- Continuous improvement experience (process improvement to reduce inquiry volume/turnaround)
- Strong written and verbal communication skills
- Customer-service orientation and professionalism
Edwards Lifesciences Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Edwards Lifesciences and has not been reviewed or approved by Edwards Lifesciences.
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Healthcare Strength — Health coverage is considered strong, with multiple plan choices, HSA options, and fertility support, and the company highlights holistic well‑being programs.
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Retirement Support — A company 401(k) match and well‑regarded retirement offerings add clear long‑term value to total compensation.
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Equity Value & Accessibility — An Employee Stock Purchase Plan with a discount and look‑back feature makes equity ownership accessible and enhances the total rewards package.
Edwards Lifesciences Insights
What We Do
Edwards Lifesciences (NYSE: EW), is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. We thrive on discovery and expanding the boundaries of medical technology, serving patients in 100+ countries, with the help of our employees in areas including Clinical Affairs, Quality Engineering, Research & Development, Regulatory Affairs, Sales & Marketing, corporate functions and more. Our roots date back to 1958 when Miles Lowell Edwards, a retired engineer with a background in hydraulics and fuel pump operations, set out to build the first artificial heart. Edwards believed the heart could be mechanized and was encouraged by Dr. Albert Starr to focus on developing an artificial heart valve. After just two years, the first Starr-Edwards mitral valve was developed and successfully placed in a patient. This innovation spawned Edwards Laboratories. Miles’ fascination with healing the heart and helping patients with heart disease stemmed from his own experience with rheumatic fever as a teenager and continues to fuel our patient-first culture today. Today, we are as passionate about providing innovative solutions for people fighting cardiovascular disease as we have ever been. It's our Credo. It takes integrity, collaboration, innovation, and focus. We are leaders in the design and manufacture of tissue replacement heart valves and repair products as well as advanced hemodynamic monitoring. We partner with physicians to innovate products designed to help patients live longer, healthier, and more productive lives. Our work is both rewarding and a privilege. The importance of what we do defines our approach. We work together to create an environment where ideas can flourish and we provide our people with the resources, expertise and support to bring those ideas to life. For our legal terms and trademarks, please visit: https://www.edwards.com/legal/legal-terms
