Talent Leader- Learning and Development
Wilmington, Delaware
Hybrid Work Model (3 days onsite/ 2 days remotely)
Monday-Friday, 8am-5pm ET
Reporting to: Global Head of Learning & Development
Level: Expert Talent Partner
About this opportunity
This is a L&D leadership role within our Global Learning & Development team. You will collaborate with the leadership of Business Unit / Shared Services to shape and deliver the learning agenda across multiple countries - combining facilitation, program management, business consulting, learning advisory, and people leadership of L&D team.
Role Purpose
You are responsible for shaping and delivering learning solutions that build capability, accelerate performance, and enable business outcomes across multiple countries and business areas. Reporting to the Global Head of Learning & Development this role operates as a business consultant and learning advisor - diagnosing capability needs with senior leaders, designing fit-for-purpose programs, implementing learning interventions and measuring for needed outcomes. It also leads and develops a network of facilitators and L&D contributors aligned to the BU/SS agenda.
Key Responsibilities
Lead and develop the BU/SS L&D agenda
- Create and implement the L&D strategy, plan, and roadmap in collaboration with the assigned Business Units / Shared Services, aligned to enterprise priorities
- Lead, coach, and develop the team of Talent Partner, facilitators, L&D contributors supporting the BU/SS
- Build a high-performing, collaborative team culture that prioritizes business outcomes over just activities
- Set clear performance expectations, provide regular feedback, and develop future L&D talent
Operate as a business consultant and learning advisor
- Engage directly with BU/SS leaders to diagnose capability needs before defaulting to a learning solution
- Serve as the trusted advisor for all learning, development, and capability-building initiatives within the BU/SS
- Translate business priorities into clear learning outcomes - and push back when a learning initiative is not the right fix
- Communicate L&D plans in business language: capability gaps, pipeline risk, performance lift, and speed to readiness
Partner with People and Culture BPs and the Business to design learning solutions
- Partner with P&C Business Partners to assess learning needs across the BU/SS and co-design execution plans
- Collaborate with cross-functional teams to design and implement learning solutions that scale across geographies
- Leverage the COEs within Global L&D to bring specialist capability and deliver scaled impact to the BU/SS
- Engage closely with BU/SS stakeholders to ensure learning solutions are practical, adopted, and embedded into the way work gets done
Facilitate and program manage learning initiatives
- Facilitate flagship talent and leadership development programs for the BU/SS
- Oversee end-to-end program management of learning initiatives - planning, logistics, learner experience, and reporting
- Drive program impact and effectiveness; champion a culture of continuous improvement through structured measurement and feedback
Support broader talent and culture initiatives
- Provide support for adjacent talent priorities including Colleague Experience, Talent Management, Culture, Diversity & Belonging, and Change Management
- Contribute to other enterprise initiatives where L&D plays an enabling role
- Reinforce CSC values, leadership behaviors, and culture through every learning touchpoint
- Contribute to cross-functional projects within global L&D - program design, content curation, instructional design, and vendor partner management as required
- Identify innovative, engaging, and cost-effective methods to learn and develop talent at scale
- Bring external benchmarks and emerging practices into the BU/SS learning agenda
Use data, analytics, and dashboards to inform L&D
- Use tools, processes, data, analytics, and dashboards to support, report on, and inform L&D practices and programs
- Track learning outcomes and business impact - not just activity and attendance
- Provide BU/SS leaders with clear, evidence-based views of capability progress
- Maintain audit-ready records, certifications, and reporting for mandatory and regulated learning
Your Profile
- 15-18 years of proven experience in Learning & Development, Talent Business Partnership at a senior level
- Experience leading, coaching teams of facilitators, L&D professionals
- Strong consulting skills - able to diagnose business problems and translate them into clear learning outcomes
- Knowledge of effective learning and development methods, including digital and AI-enabled approaches
- Excellent communication and negotiation skills; sharp business acumen and the ability to build winning partnerships with senior leaders, Business partners, internal trainers, and external vendors
- Strong program management skills with attention to detail and the ability to handle multiple programs in a fast-paced environment
- A proactive, team-oriented approach and the ability to work effectively across cultures and geographies
How Success Is Measured
- Measurable improvement in targeted capability gaps within the BU/SS post program delivery
- Leadership and talent pipeline readiness improve year-over-year in BUs and Shared Services served
- Business leader satisfaction with L&D as a strategic partner, not just a delivery function
- Full compliance with statutory and regulatory learning obligations across all countries served
- High engagement and completion rates driven by design quality and relevance, not mandatory enrolment
- Strong team health and capability growth within the extended L&D team
#LI-CS1
#Hybrid
About UsCSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
- CSC is a great place to work with smart and dedicated people.
- We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.
- We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
- Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
- CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
- As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.
Skills Required
- 15-18 years of proven experience in Learning & Development or Talent Business Partnership at a senior level
- Experience leading, coaching, and developing teams of Talent Partners, facilitators, or L&D professionals
- Strong consulting skills to diagnose business problems and translate them into learning outcomes
- Knowledge of effective learning and development methods, including digital and AI-enabled approaches
- Excellent communication, negotiation skills, and strong business acumen to partner with senior leaders
- Strong program management skills with attention to detail and ability to handle multiple programs
- Ability to work effectively across cultures and geographies and collaborate with cross-functional teams
What the Team is Saying
CSC Compensation & Benefits Highlights
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Healthcare Strength — The package offers Aetna medical and dental and VSP vision with multiple plan options, CVS Caremark pharmacy, and tax‑advantaged FSAs/HSAs to manage costs. Wellbeing resources such as an Employee Assistance Program and flexible/remote options in some teams further support day‑to‑day health needs.
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Parental & Family Support — Paid family leave includes 12 weeks fully paid maternity leave and six weeks fully paid parental or adoption leave after 30 days of employment. Company‑paid life and disability coverage and optional legal/ID protection add family security.
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Retirement Support — A 401(k) with company matching is emphasized, with the match described as strong even though exact formulas are not consistently published. This supports long‑term savings alongside the core health and leave benefits.
CSC Insights
What We Do
CSC is a global leader in providing business, legal, tax, and digital brand services to companies around the world. With more than 8,000 employees, CSC operates in more than 140 jurisdictions, delivering solutions that help businesses thrive. We pride ourselves on our client-focused approach, market-leading expertise, and unmatched global reach.
Why Work With Us
CSC gives its employees the autonomy to innovate and problem solve, to grow and to share their expertise, and to be a part of a group that genuinely cares for each other and their customers. We offer an excellent benefits package along with good work-life balance in a fun and collaborative environment.
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Employees engage in a combination of remote and on-site work.
