Commercial Finance Director – Revenue Performance, Pricing & Commercial Execution
Business Unit: Global Financial Solutions ("GFS")
Location: London, United Kingdom or Wilmington, United States
Job Type: Permanent, Hybrid (3 days onsite)
Hours: Full time
About the Role
The GFS Commercial Finance Director partners with business leaders and the Revenue & Strategy Head to operationalize commercial priorities, strengthen pricing discipline, and improve contribution margin across GFS. This role provides clear, actionable insight on revenue performance, client profitability, pricing outcomes, and commercial execution risks. You will lead governance for the global annual fee increase program and support strategic commercial decisions across renewals, growth initiatives, and key accounts. The role works closely with Finance Business Partners, Sales & Markets, Operations, and Technology while maintaining clear boundaries from revenue assurance and billing operations.
Key Responsibilities
- Lead the global annual fee increase program across GFS, including governance, calendar, business engagement, tracking, and benefits reporting
- Partner with CFO, Revenue & Strategy, and business leaders to set annual fee increase targets, guardrails, and approval expectations
- Drive accountability for identifying eligible clients, proposed uplifts, exceptions, approvals, and timely completion; report on misses, delays, and leakage
- Collaborate with Commercial Finance Operations / Revenue Assurance to ensure approved fee changes are implemented accurately in systems and reflected in billing (while retaining ownership of outcomes and reporting)
- Translate agreed Revenue & Strategy priorities into executable plans with measurable actions; support performance reviews with insight, action tracking, and follow-through
- Provide forward-looking analysis on revenue trends, product penetration, client growth, pricing quality, margin impact, and execution risks to support budget and reforecast cycles
- Operate and evolve pricing governance across GFS, including pricing principles, approval routes, margin guardrails, and decision materials for strategic deals, renewals, and bundled propositions
- Challenge discounting and margin dilution with fact-based recommendations; monitor discount trends and pricing performance to reinforce commercial discipline
- Support strategic account planning with profitability, cost-to-serve, and pricing analysis; identify margin expansion and cross-sell opportunities and prioritize activity by value and deliverability
- Improve commercial MI and dashboards in partnership with Technology and Data teams; convert complex data into practical recommendations for leaders.
Required Experience
- Significant commercial finance experience in financial services, fund services, professional services, or a complex global B2B environment
- Demonstrated expertise in pricing governance, margin management, profitability analysis, and commercial decision support
- Experience leading or supporting annual fee increase governance and execution across multiple regions/business lines
- Strong analytical skills with ability to translate data into action-oriented insights and clear executive-level narratives
- Proven stakeholder influence in a matrix organization, including the ability to challenge constructively and drive accountability
- Experience partnering across Finance, Revenue & Strategy, Sales, Operations, and Technology with clear ownership boundaries.
Preferred Experience
- Experience with contract-to-cash concepts, commercial billing impacts, and revenue leakage prevention (governance/insight perspective)
- Strong commercial MI, dashboarding, and performance tracking experience (e.g., client profitability, contribution margin, pricing outcomes)
- Exposure to strategic account planning frameworks and commercial modeling for cross-sell and wallet-share expansion
- Experience working in a global operating model with multiple service lines and regional leadership structures.
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
- CSC is a great place to work with smart and dedicated people.
- We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.
- We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
- Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
- CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
- As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.
Skills Required
- Significant commercial finance experience in financial services, fund services, professional services, or complex global B2B environment
- Expertise in pricing governance, margin management, profitability analysis, and commercial decision support
- Experience leading or supporting annual fee increase governance and execution across multiple regions/business lines
- Strong analytical skills with ability to translate data into action-oriented insights and clear executive-level narratives
- Proven stakeholder influence in a matrix organization and ability to challenge constructively and drive accountability
- Experience partnering across Finance, Revenue & Strategy, Sales, Operations, and Technology with clear ownership boundaries
- Experience with contract-to-cash concepts, commercial billing impacts, and revenue leakage prevention (governance/insight perspective)
- Strong commercial MI, dashboarding, and performance tracking experience (client profitability, contribution margin, pricing outcomes)
- Exposure to strategic account planning frameworks and commercial modeling for cross-sell and wallet-share expansion
- Experience working in a global operating model with multiple service lines and regional leadership structures
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What We Do
CSC is a global leader in providing business, legal, tax, and digital brand services to companies around the world. With more than 8,000 employees, CSC operates in more than 140 jurisdictions, delivering solutions that help businesses thrive. We pride ourselves on our client-focused approach, market-leading expertise, and unmatched global reach.
Why Work With Us
CSC gives its employees the autonomy to innovate and problem solve, to grow and to share their expertise, and to be a part of a group that genuinely cares for each other and their customers. We offer an excellent benefits package along with good work-life balance in a fun and collaborative environment.
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