DEPARTMENT: Workforce Development
SUPERVISOR: Manager- MI Works, Assistant Manager- MI Works, Program Coordinator
Gesher Human Services is a bridge to hope and opportunity for people at work, at home, and in the community. Gesher’s workforce development, behavioral health, and inclusion programming serves all Metro Detroiters while meeting the needs of the Jewish community.
GENERAL JOB DESCRIPTION
Talent Development Specialists provide case management services to clients participating in career development, job training and job placement activities. Together with the client, the Talent Development Specialist develops a service plan and deliver services which can include career planning, training, and supportive services to eliminate barriers and result in meaningful employment.
QUALIFICATIONS
Education:
Bachelor’s degree in Social Work, Counseling, Psychology, Education, Business, HR or related field strongly preferred
Other:
Certified Career Development Facilitator and/or BSP Certified preferred. Proven ability to provide customer services to disadvantaged individuals. Ability to respond effectively to multiple requests and changing customer flow. Interpersonal skills sufficient to communicate with participants, employers, public and staff. Composition and computer skills sufficient to complete reports, letters and data input tasks.
DUTIES AND RESPONSIBILITIES
Provide orientation to services and resources available in center.
Advocate for and link customers to community services and assist in assessing available support services.
Develop, enhance and deliver workshops in group and 1:1 session.
Maintain and provide reports tracking customer information, attendance and activity to ensure necessary services are received in accordance with funding source requirements.
Provide support to customers in the resource center to register on Pure Michigan Talent Connect, develop resumes, complete applications, and register on online job databases.
Aid customers in completing the Unemployment Insurance Agency (UIA) registration process, waivers, and required job search documents.
Provide intake and determine customer’s eligibility for services. Assist in setting short- and long-term goals. Monitor performance and program completion.
Assess each assigned customer by examining their capabilities, needs, and vocational potential and create Individual Success Strategy.
Administer and interpret vocational assessment tools such as CASAS, interest surveys and standardized/validated aptitude tests and make appropriate employment and training recommendations.
Complete all data entry, reporting and documentation requirements in a timely manner.
Partner with local employers and businesses to design targeted recruitment, training and screening of candidates.
Partner with local employers and businesses to develop on the job training and apprenticeship opportunities for job seekers.
Participate in networking and continuing education activities to improve service delivery and impact.
WORKING CONDITIONS
Environmental conditions:
- Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
- Ability to work in a confined area.
- Ability to sit at a computer terminal for an extended period.
Physical requirements:
- While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop, kneel to install computer equipment.
- Specific vision abilities required by this job include close vision requirements due to computer work.
- Light to moderate lifting in required.
Accommodation(s):
As appropriate and fiscally reasonable.
NON-EXEMPT
This position is non-exempt and eligible for overtime pay in accordance with the Federal Fair Labor Standards Act
The above job description is for general informational purposes only and is not intended to be all inclusive or limiting as to specific duties. The Agency reserves the right to modify, interpret, or apply this job description in any way the Agency desires and in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying the position. The described job requirements are subject to change to reasonably accommodate qualified individuals with a disability.
This job description is not an employment contract, implied or otherwise and any employment relationship remains “at-will.”
Gesher is proud to be an equal employment opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status, or any other applicable characteristics protected by law.
Skills Required
- Bachelor's degree in Social Work, Counseling, Psychology, Education, Business, Human Resources, or a related field
- Ability to provide customer service to disadvantaged individuals
- Ability to respond effectively to multiple requests and changing customer flow
- Interpersonal skills sufficient to communicate with participants, employers, the public, and staff
- Composition and computer skills sufficient to complete reports, letters, and data-entry tasks
- Certified Career Development Facilitator certification and/or BSP certification
What We Do
Gesher Human Services is a non-profit organization dedicated to helping people across metro Detroit lead more stable and fulfilling lives through career development, behavioral health, and residential services that strengthen our community by strengthening the individual. With a network of more than 400 employees and volunteers across 25 locations in southeast Michigan, Gesher delivers a continuum of services and support that directly impacts the lives of more than 32,000 individuals and families annually.
