Talent Development Manager

Job title: Talent Development Manager

Location: Lisbon, Portugal (On-site)

Language requirements: English

Contract type: Full-time

About RoomRaccoon:

RoomRaccoon is a fast-growing hospitality SaaS company building one powerful platform for independent hoteliers on an international scale. We help hotels run smarter, sell better, and stay in control, from bookings and payments to revenue and automation, all in one system.

We move fast, think independently, and build technology that gives hotels a real competitive edge. Our team is global, ambitious, and hands-on. We value ownership, momentum, and people who want to make an impact while beating yesterday, together. If you like building meaningful software with smart people, you’ll fit right in. 🦝

Your North Star:

Employee engagement (4.25/5) and retention (<10% turnover)  through clear career pathways, meaningful development, and visible internal mobility. Your role exists to give every Raccoon clarity, confidence, and momentum in their career at RoomRaccoon.

Key Responsibilities:

You will be responsible for:

• Owning and evolving RoomRaccoon’s career framework, growth tracks, and job mapping, ensuring clarity, fairness, and consistency across the organisation. Ensuring we have structured leadership pipelines, high-potential programs and succession reviews.
• Acting as a credible career partner and coach to employees, supporting structured career conversations and high-quality Personal Development Plans (PDPs).
• Enabling managers to drive progression, feedback, and capability building within their teams through training, coaching, and hands-on support.
• Partnership with senior leadership in shaping company-wide capability roadmaps, not just for the now but for the future needs of the business too.
• Designing and delivering development initiatives that build individual, team, and organisational capability aligned to business needs which is clearly outlined in an annual training calendar that drives voluntary participation.
• Full ownership of our internal training programme, which links employees to development material to advance within their current role as well as to advance beyond that, keeping all material relevant and updated in our RaccoonLearn Platform, ensuring its easily visible and accessible for all employees across our different knowledge resources (Guru / Dash), and updating individual records accurately when courses are completed.
• Actively driving internal mobility by identifying talent readiness, development gaps, and succession opportunities.
• Collaborating cross-functionally with People, Talent Acquisition, Leadership, and functional managers.
• Contributing to continuous improvement by beating yesterday in how you bring  innovative ideas to  develop, grow, and retain our people, leading change with managers and teams — not just delivering programs. 
• Pro-actively develop and share analytics dashboards framing this role around measurable impact — not just activities.

Success Metrics

You are successful in this role when:

• Raccoons understand their career paths and what progression looks like at RoomRaccoon.
• PDP coverage is high (100% of our Raccoons except those on performance improvement initiatives)  and measurable progress is visible across teams.
• Managers consistently lead effective development and growth conversations.
• Internal mobility increases and key roles are filled from within.
• Engagement and retention improve as a direct result of development initiatives.
• Learning transfer is measured and reported on (impact on performance vs. attendance).

Required Skills & Experience

You bring:

• 8+ years experience in talent development, people development, or career coaching.
• A strong understanding of career frameworks, learning design, and development methodologies.
• Experience with instructional design frameworks and adult learning principles.
• The ability to work independently, take ownership, and influence without authority.
• Clear, confident written and verbal communication skills.
• Comfort working in a fast-moving SaaS or scale-up environment.
• A Bachelor’s degree in Human Resources, Psychology, Organisational Development, Education, or a related field.
• Comfortable working across multiple interlinked systems and programmes to deliver a seamless end user learning & development experience.
• Actively makes use of AI to drive efficiency in the role and uses AI by default to level up outputs.
  

Nice-to-Have

• Background in psychology, learning sciences, or didactics.
• Certification in career coaching or leadership development.
• Experience working in a scale-up or high-growth organisation.
• Experience partnering closely with managers on performance and progression.

Why Join RoomRaccoon?

• Be part of a high-growth, global hospitality tech company that’s reshaping how hotels operate.
• Work with a dynamic, supportive team who values initiative, autonomy, and ownership.
• Shape how talent grows in a company that genuinely invests in its people.
• Opportunity to grow into senior roles as we scale across markets and expand our product suite.
  

Perks:

• Mac environment
• Employee Equity Scheme
• Annual training budget
• Annual hotel experience
• Birthday leave
• Long service leave and bonuses
• Quarterly team building budgets and office massages
• Friday lunches on us
• Global mobility opportunities
• Hybrid model

Our Core Values as defined by our Raccoons:

• Accountability: owning decisions, follow-through and outcomes, from start to finish without blaming others when things go wrong. Showing up, owning your impact and standing tall. Progress starts with you.
• Beat Yesterday: when learning leads to real change. Making time to reflect, improve systems and prevent the same issues from recurring.
• Clock Speed: choosing progress today over procrastination tomorrow. Moving fast with clarity, alignment and quality.
• Deal’s a Deal: setting clear expectations, delivering on promises and being reliable for our customers and your teammates.
• Empower Another: share knowledge, celebrate wins, and help others succeed. Every time you enable a teammate, you strengthen RoomRaccoon and our customers.