About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Decagon’s Talent team partners directly with company leadership to shape org design, define what exceptional looks like, and hire the people who will shape our future. We’re Gen AI-native and constantly pushing the boundaries of how Talent teams operate - moving fast, solving hard problems, and playing a critical role in building a world-class organization.
About the Role
Decagon is building a world-class team and we’re looking for a Talent Associate to help us scale. In this role, you’ll be a key partner in helping the Talent team meet ambitious hiring goals by delivering exceptional candidate experiences and supporting high-impact recruiting operations.
This is a great opportunity for early-career recruiting professionals or individuals looking to pivot into a career in recruiting. You’ll gain hands-on experience across the full recruiting lifecycle and work alongside a fast-moving, high-caliber team.
In this role, you will
Coordinate interviews and manage onsite logistics with precision and care
Champion a white-glove candidate experience from first touch to close
Take ownership of talent-related projects and process improvements
Drive operational excellence and streamline recruiting workflows
Contribute to top-of-funnel efforts through sourcing, application review, and outreach
Your background looks something like this
Bachelor’s degree required (any field)
2+ years of experience in recruiting or another fast-paced, people-focused role
Experience working on competitive or high-performing teams
Comfortable navigating ambiguity and energized by building from scratch
Even better if you have
You’re hardworking, driven, and eager to grow your career in a Talent function
You have a sharp eye for talent and an instinct for what “exceptional” looks like
Compensation
$100k - $130k + equity
Benefits
We proudly offer the following benefits for our full-time employees:
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
Skills Required
- Bachelor's degree required
- 2+ years of experience in recruiting or another fast-paced, people-focused role
What We Do
Trusted by world-class companies, Decagon is the most advanced AI platform for customer support.
