Talent and Performance Management Lead

Company Overview:

At Snap Finance, we believe everyone deserves access to the things they need, regardless of credit history. Since 2012, we've used data, machine learning, and a more human approach to create flexible financing solutions that help people move forward. We're proud of our inclusive, supportive culture, built on empowering our customers, partners, and team members alike. When our people thrive, so does our innovation.

If you're looking to make an impact and grow with a team that values you, come join us!

Job Description

The Talent and Performance Management Lead drives the execution, operationalization, and continuous improvement of Snap Finance’s enterprise-wide performance management processes. This role partners closely with Learning & Development, Total Rewards, People Operations, and business leaders to coordinate and administer structured, data-driven talent programs that support business growth and organizational effectiveness.

This position is responsible for managing and operationalizing core processes including Goal Setting, Performance Management, Promotions, 9-Box calibration, and Employee Engagement surveys. The role ensures programs are practical, scalable, standardized, and effectively executed across the organization while developing high-quality executive decks, communications, and learning materials to support leaders throughout each cycle.

How you’ll make an impact:

Talent Management Strategy & Execution

• Operationalize and manage enterprise-wide talent management programs, including:
  • Annual & mid-year Performance Management cycles
  • Goal Setting frameworks
  • 9-Box Talent Reviews
  • Promotion processes
• Ensure consistent application of tools, templates, and processes across departments.
• Develop and manage detailed project plans and timelines to ensure smooth and timely execution of all talent cycles.
• Continuously evaluate and refine processes to improve efficiency, effectiveness, and adoption.

Performance Management Administration

• Manage the full lifecycle of the performance management process, including evaluation tools, calibration processes, documentation, and communications.
• Partner with Total Rewards to support alignment between performance outcomes and promotion processes
• Partner with People Operations to ensure seamless HRIS workflows supporting performance processes.
• Maintain and enhance tools, templates, and training resources that support performance management, in partnership with Learning & Development
• Establish and maintain dashboards and reporting that measure program effectiveness and talent health.

9-Box and Promotion Support

• Prepare, manage, and facilitate materials for talent review sessions.
• Build and maintain executive-ready decks for leadership talent reviews and promotion discussions.
• Support the promotion process by ensuring readiness assessments incorporate performance outcomes, succession planning insights, development progress, and strategic talent needs.
• Partner with HR Business Partners and leaders to ensure promotion decisions are data-informed, consistent, and aligned to performance and succession planning frameworks.
• Collect, organize, and maintain succession and performance data to ensure accuracy and consistency.
• Support calibration sessions by tracking outcomes and documenting decisions.

Employee Engagement Surveys

• Manage the administration of employee engagement pulse and annual surveys.
• Partner with survey vendor, Qualtrics, and internal stakeholders to ensure successful deployment.
• Analyze survey results and translate findings into actionable insights for leadership.
• Create and manage communications to leaders and employees regarding survey outcomes and next steps.
• Design and deliver training for leaders on interpreting results and building effective action plans.
• Monitor progress on action plans and support accountability across the organization.
• Identify themes and trends across engagement data to inform broader talent and performance initiatives.

Deck Development & Content Standardization

• Design and produce high-quality, executive-level PowerPoint decks for talent reviews, leadership meetings, promotion cycles, and engagement reporting.
• Create standardized templates, guides, and process documentation to ensure clarity and consistency.
• Develop facilitator materials and training resources to support managers through performance and talent processes.

Business Partnership & Process Support

• Serve as a primary point of contact for questions related to talent management process execution.
• Support HR Business Partners and leaders by providing guidance on timelines, documentation, and system usage.
• Ensure processes are practical and aligned with business needs while maintaining governance and consistency.

Data, Reporting, & Continuous Improvement

• Partner closely with HRIS and Total Rewards to collect, analyze, and validate data related to performance and promotions.
• Translate data into actionable insights that inform leadership decisions and targeted action plans.
• Produce metrics and reports related to the talent management processes.

• Implement improvements that increase transparency, accountability, and operational efficiency within talent processes.
• Ensure all initiatives improve operational and program efficiencies while supporting Snap’s growth trajectory.

What you’ll need to succeed:

• Bachelor’s degree in Human Resources, Organizational Development, Business, or related field required
• 5+ years of progressive HR experience, including talent management and performance management
• Demonstrated experience designing and supporting enterprise-wide talent management programs including performance management, succession planning, and data analytics
• Experience capturing metrics and producing employment and talent reports
• Experience working cross-functionally with Total Rewards, People Operations, and business leadership teams preferred
• Strong expertise in full-cycle Performance Management and Talent Review processes
• Experience supporting Succession Planning, 9-Box frameworks, and promotion cycles
• Experience managing employee engagement surveys and translating insights into action
• Exceptional executive-level deck-building and presentation skills
• Excellent verbal and written communication skills
• Strong interpersonal and stakeholder management skills
• Ability to influence leaders at multiple organizational levels
• Strong analytical and critical thinking skills
• Proficiency with Microsoft Office Suite (especially PowerPoint and Excel) and HRIS platforms (Workday)
• Strong project management skills with high attention to detail
• Ability to design scalable, standardized processes that balance structure with business flexibility

Why Join Us:

• Generous paid time off

• Competitive medical, dental & vision coverage

• 401K with company match for US

• Company-paid life insurance

• Company-paid short-term and long-term disability

• Access to mental health and wellness resources

• Company-paid volunteer time to do good in your community

• Legal coverage and other supplemental options

• A value-based culture where growth opportunities are endless

More:

Snap values diversity and all qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Learn more by visiting our website at www.snapfinance.com.

California Residents, please review our California Consumer Privacy Act Notice at https://snapfinance.com/ccpa-notice