At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
Position Overview:
We are seeking a highly motivated and detail-oriented Talent Acquisition Specialist to join our recruitment team, focusing on Support and Leadership Hiring. This role will be responsible for managing the end-to-end recruitment lifecycle, from understanding the hiring needs to onboarding selected candidates. The ideal candidate is not only skilled in sourcing and screening talent but also dedicated to creating a positive candidate experience and building strong partnerships with hiring managers
Key Responsibilities:
Conduct a job briefing call with hiring managers to gain a clear understanding of role requirements, team dynamics, and success profiles
Develop effective sourcing strategies to attract high-quality candidates for support and leadership roles
Manage the screening and initial interview process, ensuring candidates are assessed against both technical and behavioral competencies
Endorse shortlisted candidates to hiring managers and provide thoughtful recommendations to support successful hiring decisions
Partner with hiring managers throughout the selection process, offering insights on talent market trends, candidate profiles, and hiring best practices
Lead offer management and negotiation, balancing company compensation structures with candidate expectations to achieve win-win outcomes
Guide candidates through the onboarding process, ensuring a smooth transition into the company
Champion a positive candidate experience, ensuring clear, timely, and respectful communication at all stages of the recruitment process
Maintain strong candidate pipelines and continuously improve sourcing and engagement strategies
Qualifications:
Amenable to work on a fixed-term employment of 6 months
Bachelor’s degree in Human Resources, Psychology, Business Administration, or a related field
Proven experience in talent acquisition, with a focus on support and leadership hiring in a BPO setting (experience in hiring for workforce, quality, and training roles are preferred but not required)
Strong organizational skills with the ability to manage multiple requisitions simultaneously
Knowledgeable in using Workday as an ATS
Knowledgeable in doing boolean/X-ray search and utilizing the LinkedIn Premium service (preferred but not required)
Amenable to work on a hybrid work set-up (Mainly in Global One, Eastwood, QC) and on a dayshift schedule
Top Skills
What We Do
At Probe CX, we help our clients become modern digital organisations.
With a dedicated team of 19,000-plus staff across five countries, including Australia, New Zealand, the Philippines, the United States, and India, we create blueprints for delivering exceptional CX. We combine the latest technology with people, processes, and data, and provide businesses with complete end-to-end service for customer operations.
In a world that has never been more competitive, Probe CX creates innovative, contemporary digital solutions with a human touch to help unlock trapped value and establish a foundation for service-led value creation that is socially responsible and sustainable.
Having worked with clients across various industries, ranging from household names to ambitious start-ups, Probe CX is committed to helping organisations create environments for digitally-enabled CX to thrive
