Responsibilities:
- Recruiting Operations or Sourcing BPO experience
- Execute direct interface with the hiring managers and provide feedback on the status as well as initiating an early engagement on the anticipated hiring activities.
- Establish control and good relationship with the hiring managers. Work with internal customers and recruiters to create and drive the recruiting process.
- Should be able to screen up to managerial position.
- Review relevance and validity of tests and recruiting processes to ensure streamlined HR processes.
- Assist in the creation and implementation of recruitment/sourcing strategies.
- Responsible for leading the phone screening and scheduling team to ensure achievement of daily targets and adherence to process standards and policies.
- Collaborate and coordinate with the Recruitment Team for lead generation and to ensure all lead sources are maximized.
- Reporting & Analytics:
- Collect, summarize and generate recruitment reports. Review and validate reports prior to release to the management.
- Implement and evaluate near hire training programs to support Recruitment needs
- Collaborates with sourcing, recruitment and operations to ensure that Skills Enhancement Training (SET) course materials reflect current specifications and obtain information on new processes and equipment
- Responsible in resolving disputes and able to respond to internal customers should there be any escalation regarding reports.
Responsibilities:
- Recruiting Operations or Sourcing BPO experience
- Execute direct interface with the hiring managers and provide feedback on the status as well as initiating an early engagement on the anticipated hiring activities.
- Establish control and good relationship with the hiring managers. Work with internal customers and recruiters to create and drive the recruiting process.
- Should be able to screen up to managerial position.
- Review relevance and validity of tests and recruiting processes to ensure streamlined HR processes.
- Assist in the creation and implementation of recruitment/sourcing strategies.
- Responsible for leading the phone screening and scheduling team to ensure achievement of daily targets and adherence to process standards and policies.
- Collaborate and coordinate with the Recruitment Team for lead generation and to ensure all lead sources are maximized.
- Reporting & Analytics:
- Collect, summarize and generate recruitment reports. Review and validate reports prior to release to the management.
- Implement and evaluate near hire training programs to support Recruitment needs
- Collaborates with sourcing, recruitment and operations to ensure that Skills Enhancement Training (SET) course materials reflect current specifications and obtain information on new processes and equipment
- Responsible in resolving disputes and able to respond to internal customers should there be any escalation regarding reports.
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.
About the TeamAt Alorica, we’re all about putting our team members on a passionate, rewarding career path—and we work hard to craft an insanely great work environment for our colleagues. A place where you can be yourself. Where you can work hard and play hard. Where you can get involved in the community. And where doing the right thing—and taking care of one another—is an integral part of who we are.Skills Required
- Recruiting Operations or Sourcing BPO experience
- Ability to screen up to managerial position
- Experience in report generation and validation
- Collaboration skills with internal customers and recruiters
- Leadership experience in recruitment processes
What We Do
At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone, through social media, and in-person. And from acquisition and sales to customer care and support, Alorica provides a host of world class services, including logistics and fulfillment. We’re proud to passionately serve clients as diverse as we are — automotive, financial services, healthcare, retail and tech companies, many in the Fortune 1000. We call the OC home, headquartered in Irvine, CA, with more than 100,000 employees in 100 locations across the globe. Intrigued? Join us. For these chosen few, we offer: - Opportunities for Growth - Sky’s the limit! Over 80% of our promotions are from within. - Great Locations - With global locations and the option to work remote, our offices are virtually everywhere. - Community Partners – Making an impact matters. That’s why we invest in communities. - Referral Bonuses – Because who doesn’t like a little extra dough in your pocket? - Tuition Reimbursement – So you can keep your options open and your future bright. Are you ready to unleash the possibilities
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