Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Talent Acquisition Partner – Philippines
Why work for Genesys?
We are an AI Experience Orchestration cloud software company and global leader. We want someone who thrives in a fast-paced, innovative culture and wants to make Genesys a talent destination. You’ll join an experienced, collaborative team with a passion for hiring in a fun environment.
Work closely with hiring teams to shape strategy and talent outcomes.
Encourage and influence hiring teams to be proactive talent scouts.
This isn’t a transactional recruiter job. You’ll build trusted partnerships with hiring managers, think creatively, and deliver results across the recruiting lifecycle.
What you’ll do
Partner with hiring teams to determine needs and design data-driven hiring strategies.
Identify, source, and attract passive talent using AI tools (e.g., Findem), social media, LinkedIn, and advanced sourcing techniques.
Create targeted recruiting and engagement campaigns to nurture pipeline talent.
Track outreach effectiveness, refine messaging, and drive engagement.
Manage the full recruiting lifecycle, becoming an expert within assigned talent segments.
Ensure Workday is accurate and up-to-date with strong attention to detail.
Lead sourcing strategy calls and deliver talent insights to hiring teams.
Run smooth processes aligned to SLA and KPI standards.
Maintain compliance with Genesys policies, GDPR, and the Philippines Data Privacy Act.
Represent Genesys at career fairs, job fairs, and professional events.
Collaborate with stakeholders to share market intelligence and talent trends.
What you’ll need to excel
3+ years of direct search experience with demonstrated results.
Strong sourcing skills for both technical and non-technical roles, including AI sourcing tools.
Proven ability to build diverse candidate slates and champion DEI in hiring.
Experience managing end-to-end recruiting in SaaS or digital organizations.
Business acumen with strong communication, influencing, and stakeholder management skills.
Creative, proactive, and open-minded approach; comfortable leading projects to improve TA processes.
Integrity, collaboration, and growth mindset in a multicultural environment.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Top Skills
What We Do
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
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