Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Job Title: Senior Talent Acquisition Partner
Summary:
The Senior Talent Acquisition Partner will help Genesys compete for high-impact talent. This role combines Sales and Go to Market recruiting expertise, proactive sourcing, and AI proficiency to identify and engage talent across Sales, Solution Consulting, Marketing and Customer Success. You will partner with leaders to turn complex hiring needs into focused talent strategies, using market intelligence and recruiting data to influence decisions. This is an opportunity to shape how Genesys finds and attracts the talent building the future of our cloud and AI-powered customer experience solutions..
Key Responsibilities:
- Own end-to-end recruiting strategies for Go to Market roles across North America
- Build high-quality talent pipelines through proactive sourcing, talent mapping, referrals, professional communities, and targeted outreach
- Source passive candidates using Boolean search, Findem.ai, LinkedIn, talent databases, social platforms, and other advanced sourcing techniques
- Apply AI tools to improve talent research, sourcing, market mapping, candidate engagement, and recruiting productivity
- Partner with sales leaders to define talent profiles, advise on market conditions, and develop strategies for difficult-to-fill roles
- Use recruiting analytics, pipeline data, and market intelligence to identify gaps and continuously improve hiring outcomes
- Deliver a compelling candidate experience that helps Genesys attract highly sought-after technical talent
Minimum Requirements:
- 3+ years of sales or Go to Market recruiting experience, including proactive sourcing and hiring of passive candidates
- Recruiting experience within a SaaS company or comparable cloud software environment
- Proven experience sourcing, engaging, and hiring specialized AI talent
- Proven experience hiring across Sales, Marketing, Solution Engineering and Customer Success.
- Proficiency with AI tools and their practical application to recruiting, sourcing, research, or talent intelligence
- Strong expertise in Boolean search, LinkedIn, talent mapping, social sourcing, and targeted candidate outreach
- Proven ability to partner with leaders and influence recruiting strategy and hiring decisions
- Experience using applicant tracking systems, recruiting analytics, and pipeline data to manage hiring activity
- Strong communication, judgment, and commitment to inclusive recruiting practices
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$108,000.00 - $189,800.00Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
Working at Genesys
- AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
- A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
- Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
- Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
- Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
- Our Talent Acquisition team reviews your application with the hiring team.
- A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
- Next, you'll meet the hiring manager and other members of the interview team.
- We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
- After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
Get notified about relevant opportunities.
Be the one building what's next - where AI, experience and impact come together.
Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Skills Required
- Bachelor's degree or equivalent work experience
- At least 5 years of direct search, sourcing, and recruiting experience
- At least 5 years of experience recruiting for cloud services
- Experience recruiting technical talent, particularly in cloud development
- Experience educating, supporting, and influencing hiring managers on recruiting, interviewing, and selection practices
- Ability to partner with university recruiting teams and build technical talent pipelines
- Ability to use labor-market trends and workforce supply-demand information in recruiting strategies
- Experience using applicant tracking systems and maintaining EEO-compliant candidate records
- Strong candidate and hiring-manager communication skills
- Expertise using networking, social media, and technology to attract passive talent
- Ability to work independently and manage confidential data
- Excellent written and verbal communication skills
- Experience recruiting in call center, networking, product management, or project management disciplines
Genesys Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Genesys and has not been reviewed or approved by Genesys.
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Strong & Reliable Incentives — Annual bonuses are described as consistently funded and meaningful, elevating total compensation. Structured variable pay and regular payouts reinforce confidence in incentives across numerous roles.
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Leave & Time Off Breadth — Open (unlimited) PTO, volunteer time off, and company recharge days create flexible time-away options. Remote-friendly policies and occasional holiday shutdowns add to the sense of generous time off.
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Parental & Family Support — Paid parental leave with no waiting period, fertility support, and adoption assistance signal strong family-oriented benefits. These offerings stand out as modern and comprehensive within the package.
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What We Do
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.
